Spoke Custom Integration

Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to Spoke Custom for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart if your store is set up for it.

IN THIS GUIDE

Setup
Integration Settings
Product Settings
Shipping Class Match
Sending Orders to Spoke Custom

Setup

To enable the integration, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, find and enable the Spoke Custom integration.

Once enabled, send your unique webhook url to your Spoke Custom contact, then enter the credentials provided to you by Spoke Custom and click Connect.

To find your Spoke Custom credentials, please contact your rep from Spoke Custom. Order Desk support is not able to help with finding or resetting your Spoke Custom credentials, as they are created and provided by Spoke Custom.

Integration Settings

Default Shipping Classes

Choose the shipping classes you want Spoke Custom to use for your domestic and international orders.

If you need to apply specific methods for certain orders, match your method names to Spoke Custom's names in the Shipping Class Match section below.

Shipping Account

Enter the shipping account number you would like Spoke Custom to use for your orders.

Logo URL

Link to your logo to be added to the packing slip. Must be a JPG file.

Packing Slip Message

Add a message to be displayed on the packing slip for your customers.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Spoke Custom.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as Spoke Custom sends shipments back to Order Desk.

Notification URL

Give this notification URL to Spoke Custom. They will use it to connect to your Order Desk account and send shipment details back to your orders automatically.

Default Shipment Return Address

Set your default return address for Spoke Custom to use on your order shipments.

If you need to customize the return address for certain orders, you can save different return addresses to your Store Settings and use a rule to set the return address on specific orders. If a return address is not added to the order, the default address set here in the Spoke Custom settings will be used.

For information on adding additional return addresses and applying them to specific orders with a rule, read the Store Settings guide.

If the order does not have a phone number on it, the Shipper Phone Number is used.

Product Settings

For more information on what these product settings within the Spoke Custom integration are for, please refer to the Print on Demand Product Settings guide.

Shipping Class Match

The shipping methods that you have set up in your shopping cart(s) may not match the methods that Spoke Custom uses. To make sure your shipping preferences are sent through to Spoke Custom with each order, match your methods to theirs in the shipping class match feature.

To learn in more detail about how to set up your shipping class matches, see the shipping class match guide.

Sending Orders to Spoke Custom

Getting your orders ready to send to Spoke Custom will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.

Item Details

The following fields can be set as variations or item metadata for each item in an order.

Field Name	Field Description
print_sku	Required. Spoke Custom's product code.
print_url	Required unless print_image_type is set to "embroidery". Link to your artwork file.
print_preview	The location of the artwork preview.
print_description	Describes the product being printed.
print_image_type	Default image type is JPG. Set image file type if different, such as PNG. Google Drive files using com/uc will automatically have JPG applied. Embroidery is also supported.
print_image_text	Required when print_image_type is set to "embroidery". Sets the embroidery text.
print_image_font	Required when print_image_type is set to "embroidery". Sets the embroidery font.
print_image_color	Required when print_image_type is set to "embroidery". Sets the embroidery color.
preview_image_type	Default image type is JPG. Set image file type if different, such as PNG. Google Drive files using com/uc will automatically have JPG applied.

Order Details

Spoke Custom only accepts numeric order numbers. If your orders have any non-numeric values, they will be removed from the order number before submitting to Spoke Custom.

The following fields can be set as checkout data or order metadata to add or change the details that are sent to Spoke Custom about the order.

Field Name	Field Description
ShippingAccount	Shipping account to be used for the order. If not set, the default shipping class will be used. The shipping account needs to match the shipping class that is used for the order or Spoke Custom will not accept the order.
PackingSlip	A URL for the PDF to be included as the packing slip on the order. Details here.
PONumber	Add your own PO number to an order.
print_description	This field is passed into the CaseDescription field at Spoke Custom. If left empty, the item name will be sent.
IOSS	Send the IOSS number that you want to be used on the order to Spoke Custom. If not set, the default IOSS number from the Store Settings will be used instead.
spokecustom_key	Use this field to pass an API key that will override the default stored in Order Desk.
spokecustom_customer_name	Use this field to pass an API name that will override the default stored in Order Desk.

If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.