IN THIS GUIDE
Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to Duplium for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk automatically.
This guide will go over the Duplium integration settings and features. For thorough details on how to work with your print on demand orders in Order Desk, please read through the Print on Demand Fulfillment guide.
To connect to Duplium, click on the Manage Integrations link in the left sidebar. Under the Print on Demand tab find and enable Duplium.
Alternatively, search for Duplium from the available integrations search.
Enter your Duplium API Key, then click to connect.
Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Duplium.
Once you have successfully connected to the Duplium integration, you will have some settings to go through to add your preferences.
Set your store's currency here.
Default Shipping Method
Select the default shipping method you would like Duplium to use for your orders.
After Import, Move To
Select the folder you want orders to be moved into after they are successfully sent to Duplium.
You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into when Duplium sends tracking details back.
If Canceled, Move To
Select the folder you want orders to be moved into if they are canceled at Duplium.
For more information on what the product settings within the Duplium integration do, please read the Print on Demand Product Settings guide.
Shipping Class Match
If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Duplium uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.
To tell Duplium what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.
Sending Orders to Duplium
Getting your orders ready to send to Duplium will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.
Preparing Your Orders
The following fields can be set as checkout data or order metadata to change what is sent to your printer for a specific order:
|Field Name||Field Description|
|Currency||Specify the currency being used on an order with a three-digit currency code. For example: USD, GBP, EUR. Defaults to what is set in the Currency setting above.|
If you are unfamiliar with checkout data, please first read the How to Work with Checkout Data guide.
Preparing Your Items
The following fields can be set as variations or item metadata for each order item:
|Field Name||Field Description|
|print_sku||Required. Your printer's product code for the item.|
|print_url||Required. Link to artwork file for the item. For multi-print items, use print_url_1 through print_url_3.|
|print_location||Location for artwork for multi-print items, such as front, back, or pocket. Use print_location_1, print_location_2 to match to print_url_1, print_url_2, etc.|