IN THIS GUIDE
Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them to any printer using Gelato. When orders are shipped, the tracking details will be sent back to Order Desk automatically.
This guide will go over the Gelato integration settings and features.
To enable the integration, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, find and enable the Gelato integration.
Alternatively, search for Gelato from the available integration search.
Enter your Gelato API Key and click to connect.
Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Gelato.
Once connected, you'll have some shipment and integration settings to adjust per your preferences.
After Import, Move To
Select the folder you want orders to be moved into after they are successfully sent to Gelato.
You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into when Gelato sends tracking details back.
Default Mail Class
Choose the shipping class you want Gelato to use for your orders.
If you need to apply specific methods for certain orders, match your method names to the names Gelato uses in the Shipping Class Match section below.
Automatically Approve Submitted Orders
Select this option for Gelato to automatically approve orders, or leave unselected to have Gelato hold orders and wait for manual approval.
This can be changed using orderType on a per-order basis, details below.
You will need to set this webhook URL in your Gelato account for Order Desk to download your shipment notifications.
For more information on what these product settings within the Gelato integration are for, please refer to the Print on Demand Product Settings guide.
Shipping Class Match
Using the shipping class match feature, you can match as many different shipping methods as you offer to the methods Gelato uses to ensure your customers are getting the closest shipping option to what they selected at checkout.
For information on how to set up your shipping preferences, please read the shipping class match guide.
Sending Orders to Gelato
Getting your orders ready to send to Gelato will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.
The following fields can be set as variations or item metadata for each item in an order.
|Field Name||Field Description|
|print_sku||Required. Gelato's product code for the item.|
|print_url||Required. Link to your artwork file.|
|option_print_sku_1||Set values for option_print_sku_1 or option_print_sku_2 if you're adding any extra options for your product.|
|option_type_1||Use option_type_1 or option_type_2 to set the type of any additional products being included in this shipment.|
|option_quantity_1||Set option_quantity_1 or option_quantity_2 with a quantity number of how many items will be printed.|
Customize Order Details
You can add custom details to your orders to be passed through to Gelato. Add these details as checkout data or metadata fields. The field names must be an exact match to this table.
|Field Name||Field Description|
|Currency||Add the currency code for your order here. Default is USD.|
|orderType||Default comes from the Automatically Approve Submitted Orders setting above. To override the default on specific orders, set to order for automatic approval or approval_request for manual approval.|
For instructions on how to apply these fields to checkout data, please read the How to Work with Checkout Data guide.