Digitalab Integration

Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to Digitalab for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart if your store is set up for it.


Integration Settings
Product Settings
Shipping Class Match
Sending Orders to Digitalab


To enable the integration, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, find and enable the Digitalab integration.

Alternatively, search for Digitalab from the available integrations search.

Enter your Digitalab customer ID and click to connect.

To find your Digitalab credentials, please contact your rep from Digitalab. Order Desk support is not able to help with finding or resetting your Digitalab credentials, as they are created and provided by Digitalab.

Integration Settings

Once connected, you'll have some shipment and integration settings to adjust per your preferences.

Default Mail Class

Choose the mail class you want Digitalab to use for your orders.

If you need to apply specific methods for certain orders, match your method names to their names in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Digitalab.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as Digitalab sends shipment details back.

Product Settings

For more information on what these product settings within the Digitalab integration are for, please refer to the Print on Demand Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Digitalab uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.

To tell Digitalab what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

Sending Orders to Digitalab

Getting your orders ready to send to Digitalab will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.

Preparing Your Items

The following fields can be set as variations or item metadata for each item in an order.

Field Name Field Description
print_sku Digitalab's product code.
print_url Link to your artwork file.
print_preview Link to the preview of the product.
paper_type Required if there are multiple options.
finish Set the finish value.
moulding_colour Set the moulding colour value.
size Set the size as WxH (such as 16x12 or 30x30).

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