IN THIS GUIDE
Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to CustomShirtPrints.com for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk automatically.
This guide explains how to set up and use the CustomShirtPrints.com integration.
To connect to CustomShirtPrints.com, click on the Manage Integrations link under the Integrations menu in the left sidebar, and under the Print on Demand tab find and enable CustomShirtPrints.com.
Alternatively, search for CustomShirtPrints.com from the available integration search.
Enter the Customer ID provided to you by CustomShirtPrints.com and click to connect.
To find your CustomShirtPrints.com credentials, please contact your rep from CustomShirtPrints.com. Order Desk support is not able to help with finding or resetting your CustomShirtPrints.com credentials, as they are created and provided by CustomShirtPrints.com.
Once connected, you'll have some shipment and integration settings to adjust per your preferences.
Select the environment the store is in, Live or Test.
Default Mail Class
Choose the mail class you want CustomShirtPrints.com to use for orders.
If you need to apply specific methods for certain orders, match your method names to their names in the Shipping Class Match section below.
After Import, Move To
Select the folder you want orders to be moved into after they are successfully sent to CustomShirtPrints.com.
You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into after CustomShirtPrints.com sends shipment details back to Order Desk.
Default Return Address
Set the default return address that CustomShirtPrints.com should use on your shipments.
If you need to customize the return address for certain orders, you can save different return addresses to your Store Settings and then use a rule to set the return address to specific orders. If a return address is not added to the order, the default address set here in the CustomShirtPrints.com settings will be used.
For information on adding additional return addresses and applying them to specific orders with a rule, read the Store Settings guide.
For more information on what these product settings within the CustomShirtPrints.com integration are for, please refer to the Print on Demand Product Settings guide.
Shipping Class Match
If the shipping methods you set up in your shopping cart(s) don't match the shipping method names CustomShirtPrints.com uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.
To tell CustomShirtPrints.com what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.
Sending Orders to CustomShirtPrints.com
Getting your orders ready to send to CustomShirtPrints.com will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.
Custom Order Details
The following details can be submitted for an order as either checkout data or order metadata.
|Field Name||Field Description|
|PackingSlip|| URL for the PDF to be included as the packing slip with the order. Details here.
|PONumber||Set a custom PO Number to be used on the order.|
|ShippingAccount||Set the shipping account number to be used for shipping this specific order.|
If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.
Custom Item Details
The following fields can be set as variations or item metadata for each order item.
|Field Name||Field Description|
|print_sku||CustomShirtPrints.com's product ID.|
|print_url_1, print_url_2||Link to your artwork file.|
|print_location_1, print_location_2||URL of the artwork preview file.|
|size||Set the size of the produce.|
|color||Set the color of the product.|
|AKU||Use this field if CustomShirtPrints.com tells you to.|
|pack_in||Add the Pack-In item name that should be added to the order.|