Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk automatically.


Integration Settings
Product Settings
Shipping Class Match
Sending Orders to


To connect to, click on the Manage Integrations link under the Integrations menu in the left sidebar, and under the Print on Demand tab find and enable

Alternatively, search for from the available integration search.

Enter the Customer ID provided to you by and click to connect.

To find your credentials, please contact your rep from Order Desk support is not able to help with finding or resetting your credentials, as they are created and provided by

Integration Settings

Once connected, you'll have some shipment and integration settings to adjust per your preferences.

Order Mode

Select the environment the store is in, Live or Test.

Default Mail Class

Choose the mail class you want to use for orders.

If you need to apply specific methods for certain orders, match your method names to their names in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into after sends shipment details back to Order Desk.

Default Return Address

Set the default return address that should use on your shipments.

If you need to customize the return address for certain orders, you can save different return addresses to your Store Settings and then use a rule to set the return address to specific orders. If a return address is not added to the order, the default address set here in the settings will be used.

For information on adding additional return addresses and applying them to specific orders with a rule, read the Store Settings guide.

Product Settings

For more information on what these product settings within the integration are for, please refer to the Print on Demand Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.

To tell what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

Sending Orders to

Getting your orders ready to send to will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.

Custom Order Details

The following details can be submitted for an order as either checkout data or order metadata.

Field Name Field Description
PackingSlip URL for the PDF to be included as the packing slip with the order. Details  here.
PONumber Set a custom PO Number to be used on the order.
ShippingAccount Set the shipping account number to be used for shipping this specific order.

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.

Custom Item Details

The following fields can be set as variations or item metadata for each order item.

Field Name Field Description
print_sku's product ID.
print_url_1, print_url_2 Link to your artwork file.
print_location_1, print_location_2 URL of the artwork preview file.
size Set the size of the produce.
color Set the color of the product.
AKU Use this field if tells you to.
pack_in Add the Pack-In item name that should be added to the order.

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