Monster Digital Integration
IN THIS GUIDE
Order Desk can pull your print on demand orders in from your shopping cart(s), sync your print details into them, and then submit them to Monster Digital (also known as TSC Miami). As Monster Digital fulfills the orders, the shipment details will be pulled back into Order Desk and sent back to the original shopping cart if your store is set up for it.
This guide explains how to set up the Monster Digital integration and covers the settings and features available with it.
To connect to your Monster Digital account, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, look for and enable the Monster Digital integration.
Alternatively, search for Monster Digital from the available integrations search.
Once enabled, enter your Monster Digital API credentials.
To find your Monster Digital credentials, please contact your rep from Monster Digital. Order Desk support is not able to help with finding or resetting your Monster Digital credentials, as they are created and provided by Monster Digital.
Once connected, you'll have some integration settings to adjust per your preferences.
Set your connection to Live or Test mode.
Default Shipping Class
Select your preferred shipping class. The shipping method selected will be used for all orders sent to Monster Digital unless, where different, the shipping method on the order matches Monster Digital's method name exactly.
If you need Monster Digital to use a specific shipping method on an order by order basis rather than defaulting to the settings here, set your preferences in the Shipping Class Match section.
After Import, Move To
The folder set here is where orders will move after they are successfully sent to Monster Digital.
You can choose the default Prepared folder for this, or create your own folders in your Store Settings. Read the Working with Folders guide for more information.
After Shipment, Move To
The folder set here is where orders will move after Monster Digital sends back fulfillment and tracking details.
If Canceled, Move To
The folder the order should be moved to if canceled at Monster Digital.
Default Return Address
Set the default return address that Monster Digital should use on your shipments.
If you need to customize the return address for certain orders, you can save different return addresses to your Store Settings and then use a rule to set the return address to specific orders. If a return address is not added to the order, the default address set here in the Monster Digital settings will be used.
For information on adding additional return addresses and applying them to specific orders with a rule, read the Store Settings guide.
Default Packing Slip Logo
If using Monster Digital's supplied packing slips, add a link to your logo here. This can be changed on a per order basis, details below.
Packing Slip Text URL 1 & 2
If using Monster Digital's supplied packing slips, add two links for images to be included for text areas on the packing slip. This can be changed on a per order basis, details below.
Send Customer Email Address to Monster Digital
If you would like the customer's email address to be sent with the order details, select this option.
If you would like Monster Digital to send inventory reports to Order Desk, enable this setting. If enabled, your stock counts will be pulled into Order Desk on the interval selected in the next setting.
Because Monster Digital is a print on demand integration, the inventory updates will be based on the manufacturer SKU rather than your own item SKUs. When Monster Digital is enabled on your Order Desk store, you will see this Manufacturer SKU field on your inventory items, where you can set the Monster Digital SKU (the print_sku):
Currently this field is only used for inventory syncing purposes. Please continue to use the Code/SKU field for your own unique item SKUs, and set the print_sku as a custom item metadata or variation field to submit your orders to Monster Digital.
If Sync Inventory is enabled, select the interval you would like Order Desk to pull in inventory updates from Monster Digital.
For more information on what the product settings within the Monster Digital integration do, please read the Print on Demand Product Settings guide.
Shipping Class Match
If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Monster Digital uses, they won't know what methods you intend for them to use. When this happens, the default mail classes applied above will be used instead for all of your orders.
To tell Monster Digital what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.
Custom Details for Monster Digital
Getting your orders ready to send to Monster Digital will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.
Preparing Your Orders
The following fields can be set as checkout data or order metadata to specify what gets sent to Monster Digital:
|Field Name||Field Description|
|ShippingLabel||URL of the shipping label if sending your own to Monster Digital.|
|PackingSlip|| URL for the PDF to be used as the packing slip for the order. Details here.
|PackingSlipLogo|| If different from the default setting, URL of your logo if you want Monster Digital to use their packing slip.
|PackingSlipURL1||If different from the default setting, URL for first section of text for the packing slip if using Monster Digital's packing slip.|
|PackingSlipURL2|| If different from the default setting, URL for second section of text for the packing slip if using Monster Digital's packing slip.
|OriginalSourceID||If sending a reprint, you must enter the original order ID in this field.|
|| Set to TRUE to to flag order for Monster Digital to pay special attention to the order's print quality. Default is FALSE.
||Set the unique ID for a shipping bag sticker if directed to do so by Monster Digital.|
|| URL of your preview image file for a shipping bag sticker. Required if using the bagsticker_binid field.
|| Set the unique ID for the shipping package insert if directed to do so by Monster Digital. Format as insert_binid_1 and insert_binid_2 if sending two.
|| URL of your preview image file for the shipping package insert. Format as insert_preview_1 and insert_preview_2 if sending two. Required if using the insert_binid_1 or insert_binid_2 fields.
|StoreId||Use a custom store ID for a specific order.|
If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.
Preparing Your Items
The following fields can be set as variations or item metadata for each order item. Replace the "x" with a value specified in the table, i.e. print_url_1 or print_url_2.
|Field Name||Field Description|
|print_sku||Monster Digital's SKU number for the blank garment. You can either pass the full SKU-COLOR-SIZE format as the print_sku or you can pass the SKU (the first three numbers) and set the Color and Size variations on the product and the full SKU format will be created and passed through with the item.|
|partner_sku||The SKU number that uniquely identifies a product in your system.|
|size||The size for the item being printed. If this is passed, we'll attempt to build the print_sku with this value.|
|color||The color of the item being printed. If this is passed, we'll attempt to build the print_sku with this value.|
|print_url_1||URL of your artwork file. Monster Digital only accepts JPG or PNG. For multi-print items, you can use up to 2 print_urls, formatted as print_url_1 and print_url_2.|
|print_type_1||Default is DigitalPrint. Otherwise you may use ScreenPrint.|
|print_location_1||Required for DigitalPrint. Use CF for front print, FB for back print, LC for left chest and BN for back neck. You can use up to 2 print_locations, formatted as print_location_1 and print_location_2.|
|print_preview_1||URL of your preview image file. For multi-print items, you can use up to 2 print_preview urls (print_preview_1, print_preview_2) If print_preview_1 is not on the item, image value will be used.|
|file_extension_1||(Optional) If you are using a file service that doesn't include the file extension in the URL (like Google Drive), set the extension type here. For multi-print items, you can use up to 2 file_extension urls (file_extension_1, file_extension_2)|
|use_underbase_1||(Optional) Monster Digital will default to using an underbase for dark-colored prints. Otherwise, enter yes or no. For multi-print items, you can use up to 2 use_underbase settings (use_underbase_1, use_underbase_2).|
|print_width_1||(Optional) width (in inches) that should be used for the physical printed design; your digital image file will be scaled down to this width when printed|
|print_height_1||(Optional) height (in inches) that should be used for the physical printed design; your digital image file will be scaled down to this height when printed|
|top_offset_1|| (Optional) Additional distance down (in inches) from the standard collar offset where Monster Digital will begin printing your design. If not specified, they will start printing at the standard collar offset.
||The unique identifier for a neck label. Use if directed to do so by Monster Digital.|
|necklabel_preview||The preview image for the neck label. Required if sending a necklabel_binid.|
|hangtag_binid||The unique identifier for a hang tag. Use if directed to do so by Monster Digital.|
|hangtag_preview||The preview image for the hang tag. Required if sending a hangtag_binid.|
|sticker_binid||The unique identifier for a sticker. Use if directed to do so by Monster Digital.|
|sticker_preview||The preview image for the sticker. Required if sending a sticker.|
Preparing Reprint Orders
In addition to the print details, the following fields must be set as variations or item metadata for each order item in a reprint order. If any item is missing this data the order will not be accepted at Monster Digital.
|Field Name||Field Description|
|reprint_reason||If a reprint is required, include the reason with this setting.|
|reprint_images||If a reprint is required, include comma separated urls here for the proof images.|