Monster Digital Integration

Order Desk can pull your print on demand orders in from your shopping cart(s), sync your print details into them, and then submit them to Monster Digital (also known as TSC Miami). As Monster Digital fulfills the orders, the shipment details will be pulled back into Order Desk and sent back to the original shopping cart if your store is set up for it.

Setup

To connect to your Monster Digital account, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, look for and enable the Monster Digital integration.

Alternatively, search for Monster Digital from the available integrations search.

Once enabled, enter your Monster Digital API credentials.

To find your Monster Digital credentials, please contact your rep from Monster Digital. Order Desk support is not able to help with finding or resetting your Monster Digital credentials, as they are created and provided by Monster Digital.

Integration Settings

Once connected, you'll have some integration settings to adjust per your preferences.

Mode

Set your connection to Live or Test mode.

Default Shipping Class

Select your preferred shipping class. The shipping method selected will be used for all orders sent to Monster Digital unless, where different, the shipping method on the order matches Monster Digital's method name exactly.

If you need Monster Digital to use a specific shipping method on an order by order basis rather than defaulting to the settings here, set your preferences in the Shipping Class Match section.

After Import, Move To

The folder set here is where orders will move after they are successfully sent to Monster Digital.

You can choose the default Prepared folder for this, or create your own folders in your Store Settings. Read the Working with Folders guide for more information.

After Shipment, Move To

The folder set here is where orders will move after Monster Digital sends back fulfillment and tracking details.

If Canceled, Move To

The folder the order should be moved to if canceled at Monster Digital.

Default Return Address

Set the default return address that Monster Digital should use on your shipments.

If you need to customize the return address for certain orders, you can save different return addresses to your Store Settings and then use a rule to set the return address to specific orders. If a return address is not added to the order, the default address set here in the Monster Digital settings will be used.

For information on adding additional return addresses and applying them to specific orders with a rule, read the Store Settings guide.

Advanced Settings

Default Packing Slip Logo

If using Monster Digital's supplied packing slips, add a link to your logo here. This can be changed on a per order basis, details below.

Packing Slip Text URL 1 & 2

If using Monster Digital's supplied packing slips, add two links for images to be included for text areas on the packing slip. This can be changed on a per order basis, details below.

Send Customer Email Address to Monster Digital

If you would like the customer's email address to be sent with the order details, select this option.

Inventory Management

Sync Inventory

If you would like Monster Digital to send inventory reports to Order Desk, enable this setting. If enabled, your stock counts will be pulled into Order Desk on the interval selected in the next setting.

Because Monster Digital is a print on demand integration, the inventory updates will be based on the manufacturer SKU rather than your own item SKUs. When Monster Digital is enabled on your Order Desk store, you will see this Manufacturer SKU field on your inventory items, where you can set the Monster Digital SKU (the print_sku):

Currently this field is only used for inventory syncing purposes. Please continue to use the Code/SKU field for your own unique item SKUs, and set the print_sku as a custom item metadata or variation field to submit your orders to Monster Digital.

Sync Interval

If Sync Inventory is enabled, select the interval you would like Order Desk to pull in inventory updates from Monster Digital.

Product Settings

For more information on what the product settings within the Monster Digital integration do, please read the Print on Demand Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Monster Digital uses, they won't know what methods you intend for them to use. When this happens, the default mail classes applied above will be used instead for all of your orders.

To tell Monster Digital what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

Custom Details for Monster Digital

Getting your orders ready to send to Monster Digital will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.

Preparing Your Orders

The following fields can be set as checkout data or order metadata to specify what gets sent to Monster Digital:

If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.

Preparing Your Items

The following fields can be set as variations or item metadata for each order item. Replace the "x" with a value specified in the table, i.e. print_url_1 or print_url_2.

Preparing Reprint Orders

In addition to the print details, the following fields must be set as variations or item metadata for each order item in a reprint order. If any item is missing this data the order will not be accepted at Monster Digital.