Precision Crystal Integration

Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to Precision Crystal for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart.


Integration Settings
Product Settings
Shipping Class Match
Sending Orders to Precision Crystal


To connect to Precision Crystal, click on the Manage Integrations link under the Integrations menu in the left sidebar, and under the Print on Demand tab find and enable Precision Crystal.

Alternatively, search for Precision Crystal from the available integration search.

Enter your API Key and click to connect.

To find your Precision Crystal credentials, please contact your rep from Precision Crystal. Order Desk support is not able to help with finding or resetting your Precision Crystal credentials, as they are created and provided by Precision Crystal.

Integration Settings

Default Mail Class

Choose the default mail class you want Precision Crystal to use for your orders.

If you need to apply specific methods for certain orders, match your method names to the names Precision Crystal uses in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Precision Crystal.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into after Precision Crystal sends shipment details back to Order Desk.

If Canceled, Move To

Select the folder orders should be moved to if canceled at Precision Crystal.

Default Return Address

Set the default return address that Precision Crystal should use on your shipments.

If you need to customize the return address for certain orders, you can save different return addresses to your Store Settings and then use a rule to set the return address to specific orders. If a return address is not added to the order, the default address set here in the Precision Crystal settings will be used.

For information on adding additional return addresses and applying them to specific orders with a rule, see the Store Settings guide.

Default Shipping Account

Add your default shipping account details to be used for your order shipments.

If you need to specify these details on a per order basis, you can apply the shipping details to checkout data following these instructions.

Product Settings

For more information on what these product settings within the Precision Crystal integration are for, please refer to the Print on Demand Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Precision Crystal uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.

To tell Precision Crystal what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

Sending Orders to Precision Crystal

Getting your orders ready to send to Precision Crystal will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.

Preparing Your Orders

The following details can be submitted for an order as either checkout data or order metadata.

Field Name Field Description
ShippingAccount Shipping account number if different from the default setting.
ShippingAccountCompany Use if different from the default setting.
ShippingAccountAddress1 Use if different from the default setting.
ShippingAccountCity Use if different from the default setting.
ShippingAccountState Use if different from the default setting.
ShippingAccountZip Use if different from the default setting.
ShippingAccountCountry Use if different from the default setting.

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.

Preparing Your Items

The following fields can be set as variations or item metadata for each item in an order.

Field Name Field Description
print_sku Precision Crystal's product code for the item.
print_url Link to your artwork file. Use up to 5 links set as print_url_1 through print_url_5. These files must be in PNG format.
inscription Support for inscription_1 and inscrption_2 - max 50 characters

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