Who's On Your Case On-Demand Integration
Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to Who's On Your Case (WOYC) for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk automatically.
IN THIS GUIDE
Setup
Integration Settings
Product Settings
Shipping Class Match
Custom Details for Who's On Your Case
Setup
To connect to Who's On Your Case, click on the Manage Integrations link under the Integrations menu in the left sidebar, and under the Print on Demand tab find and enable Who's On Your Case.
Alternatively, search for Who's On Your Case from the available integration search.
Enter your Who's On Your Case API Key and Company ID and click to connect.
Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Who's On Your Case.
Integration Settings
Once connected, you'll have some shipment and integration settings to adjust per your preferences.
Default Mail Class
Choose the mail class you want Who's On Your Case to use for your orders.
If you need to apply specific methods for certain orders, match your method names to the names Who's On Your Case uses in the Shipping Class Match section below.
After Import, Move To
Select the folder you want orders to be moved into after they are successfully sent to Who's On Your Case.
You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into after Who's On Your Case sends shipment details back to Order Desk.
If Canceled, Move To
Select the folder you want orders to be moved into if they are canceled at Who's On Your Case.
Include Item Prices in Submission
Enable to send item prices to Who's On Your Case when submitting an order.
If enabled, use the order metadata field skip_price_export set to 1 to prevent the item prices from being sent to Who's On Your Case on specific orders. Details below.
Product Settings
For more information on what these product settings within the Who's On Your Case integration are for, please refer to the Print on Demand Product Settings guide.
Shipping Class Match
If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Who's On Your Case uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.
To tell Who's On Your Case what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.
Custom Details for Who's On Your Case
Getting your orders ready to send to WOYC will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide..
Preparing Item Details
The following fields can be set as variations or item metadata for each item in an order:
| Field Name | Field Value |
| print_sku | Required. Who's On Your Case product ID. |
| textual_product_id | Textual Product ID. Will be provided by Who's On Your Case. |
| print_url | Required. URL of the artwork file. For multi-location prints, use print_url_1 through print_url_7. Required if a print_design_id is not used. |
| print_design_id | To send a print job or a print on demand job, enter the ID in this field. |
| print_preview | Optional. Use print_preview or image to send a preview of artwork. |
| print_location_x | Use to set the location of the print on your item. Up to 7 (e.g. print_location_1, print_location_2) |
| print_type | Required.The type of print. Default is 1. If print_url_2 is set, this will automatically be converted to 7. If type 2 or type 3 is used, please set print. If you set print_type_5 you must include print_locationYou can set up to 5 print locations per item with print_location_1 through print_location_5. |
| size | Garment size, if applicable. |
| color | Garment color, if applicable. |
| print_job_ref | A unique identifier linking this item to an already existing print job. |
Preparing Order Details
The following fields can be set as checkout data or order metadata to change what gets sent to Who's On Your Case:
| Field Name | Field Value |
| PackingSlip | URL for the PDF to be included as the packing slip with the order. Details here. |
| skip_price_export | If the default Include Item Prices in Submission setting is enabled above, set this field to 1 to prevent the item prices from being sent to Who's On Your Case on specific orders. |
If you are unfamiliar with checkout data, please first read the How to Work with CheckoutData guide.