Casestry Integration

Overview

Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to Casestry for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart if your store is set up for it.

This guide explains how to set up and use the Casestry integration and the features available.

Setup

To connect to Casestry, click on the Manage Integrations link in the left sidebar. Under the Print on Demand tab find and enable Casestry. Alternatively, search for Casestry from the available integrations.

Once enabled, enter your Casestry API key and click to connect.

To find your Casestry credentials, please contact your rep from Casestry. Order Desk support is not able to help with finding or resetting your Casestry credentials, as they are created and provided by Casestry.

Integration Settings

Once connected, you'll have some shipment and integration settings to adjust per your preferences.

Default Carrier and Shipping Class

Choose the default carrier and shipping class you want Casestry to use for your orders.

International Carrier and Shipping Class

If you're shipping internationally, use these two options to choose your international carrier and shipping class.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Casestry.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into when Casestry sends tracking details back.

If Canceled, Move To

Select the folder you want orders to be moved into if they are canceled at Casestry.

Shipment Return Address

Set the return address that Casestry should use on your shipments.

If you need to customize the return address for certain orders, you can save different return addresses to your Store Settings and then use a rule to set the return address to specific orders. If a return address is not added to the order, the default address set here in the Casestry settings will be used.

For information on adding additional return addresses and applying them to specific orders with a rule, read the Store Settings guide.

Product Settings

For more information on what these product settings within the Casestry integration are for, please refer to the Print on Demand Product Settings guide.

Shipping Class Match

Using the shipping class match feature, you can match as many different shipping methods as you offer to the methods Casestry uses to ensure your customers are getting the closest shipping option to what they selected at checkout.

For information on how to set up your shipping preferences, please read the shipping class match guide.

Sending Orders to Casestry

Getting your orders ready to send to Casestry will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.

Item Details

The following fields can be set as variations or item metadata for each item in an order.

Order Details

The following fields can be set as checkout data or order metadata to add or change the details that are sent to Casestry about the order.