Faya Integration

Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to Faya for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart if your store is set up for it.


Integration Settings
Product Settings
Shipping Class Match
Sending Orders to Faya


To enable the integration, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, find and enable the Faya integration.

Enter your Faya credentials and click to connect.

To find your Faya credentials, please contact your rep from Faya. Order Desk support is not able to help with finding or resetting your Faya credentials, as they are created and provided by Faya.

Integration Settings

Once connected, you'll have some shipment and integration settings to adjust per your preferences.

Default Mail Class

Choose the mail class you want Faya to use for your orders.

If you need to apply specific methods for certain orders, match your method names to Faya's names in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Faya.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into when Faya sends tracking details back.

If Canceled, Move To

Select the folder you want orders to be moved into if they are canceled at Faya.

Submit Orders in Test Mode

Select if you are testing your connection and will be sending test orders to Faya. When ready to go live, uncheck this option.

Store Information

Set your default return address for Faya to use on your order shipments.

If you need to customize the return address for certain orders, you can save different return addresses to your Store Settings and then use a rule to set the return address to specific orders. If a return address is not added to the order, the default address set here in the Faya settings will be used.

For information on adding additional return addresses and applying them to specific orders with a rule, read the Store Settings guide.

Product Settings

For more information on what these product settings within the Faya integration are for, please refer to the Print on Demand Product Settings guide.

Shipping Class Match

The shipping methods that you have set up in your shopping cart(s) may not match the methods that Faya uses. To make sure your shipping preferences are sent through to Faya with each order, match your methods to theirs in the shipping class match feature.

To learn in more detail about how to set up your shipping class matches, see the shipping class match guide.

Sending Orders to Faya

Getting your orders ready to send to Faya will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.

Item Details

The following fields can be set as variations or item metadata for each item in an order.

Field Name Field Description
print_sku Required. Faya's product code for the item. Find print details for Faya here (you must be logged into Order Desk and already connected to Faya to view this page.)
print_url Required. Link to your artwork file. Available in values 1 through 5.
location_id Required. Use 1 for front horizontal, 2 for front vertical, 3 for back, and 4 for pocket. Available in values 1 through 5.
decoration_id Required. Use 1 for sublimation, and 2 for dtg. Available in values 1 through 5.
print_preview or image Optional. Link to preview of artwork.

Order Details

The following fields can be set as checkout data or order metadata to add or change the details that are sent to Faya about the order.

Field Name Field Description
ResidentialAddress Default is 0. Can set to 1.
PONumber Set a custom PO Number on the order.

If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.

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