JONDO Global Integration

Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to JONDO Global for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk automatically.

This guide will go over the JONDO Global integration settings and features. For thorough details on how to work with your print on demand orders in Order Desk, please read through the Print on Demand Fulfillment guide.

Setup

To connect to JONDO Global, click on the Manage Integrations link in the left sidebar. Under the Print on Demand tab find and enable JONDO Global.

Select which environment you would like to use (Production for live orders, Staging for testing), then enter your User ID and API Key and click to connect.

Please note that Order Desk isn't able to help find or reset your credentials, as they can only be provided to you by JONDO. If you don't have an account set up with JONDO yet, you can create one here.

Staging and Production Credentials

When you initially connect to JONDO, you'll be connected to the staging environment to run some tests. 

Once testing is completed, if your production credentials from JONDO are different from your testing credentials, you will need to disconnect the JONDO integration by clicking on the Disconnect button at the bottom of the integration settings.

Re-connect to JONDO using your production credentials instead.

Basic Settings

Once you have successfully connected to the JONDO Global integration, you will have some settings to go through to add your preferences.

Submission Mode

Select whether your submissions should be in live or test mode.

Shipping Type

Choose between JONDO Shipping, Third Party Shipping, or FB3 Shipping. FB3 Shipping should only be selected if necessary for your JONDO account. This will override both default shipping and shipping class matches.

Default Shipping Class

Choose the shipping class you want JONDO to use for your orders. Please double check pricing with JONDO directly as Standard may be a more cost effective option for you than Economy.

If you need to apply specific methods for certain orders, match your method names to JONDO's names in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to JONDO.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into when JONDO sends tracking details back.

If Canceled, Move To

Select the folder you want orders to be moved into if they are canceled at JONDO.

Order Failure, Move To

Select the folder you want orders to be moved into if the order submission has failed.

Merchant Phone Number

Some shipping companies require a phone number. Add your phone number here as a backup in case a customer did not add theirs.

Premium Branding URLs

If you want JONDO to print and include your custom brand on the materials they send with your orders, add the URLs here. Please speak with JONDO if you need more information about what they need from you.

If you need to override these URLs on an order by order basis, you can do so with checkout data following the guidelines in the Preparing Your Orders section below.

Some notes about Premium Branded URLs settings:

Packing Slip

The packing slip is a JONDO design, but they will include your custom branded images to the front and back if you supply the files. The packing slip front and back URLs must be JPG files.

If you are sending a PDF file, Order Desk will automatically convert it to JPG.

Use in Template

Select Yes if you are sending images to JONDO to be laid onto the front and back of their packing slip.

Select No if you want to have JONDO print your own custom packing slip. You can add your own packing slip PDF URL to your orders or use Order Desk to create a custom packing slip.

Customer Logo URL

The Customer Logo will be printed directly on the product itself. If you want JONDO to include your logo on the printed product, add the logo file URL here and be sure that you've prepared the file according to the proper specification.

Product Settings

For more information on what the product settings within the JONDO integration do, please read the Print on Demand Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names JONDO uses, they won't know what methods you intend for them to use. When this happens, the default shipping class applied above will be used instead for all of your orders.

To tell JONDO what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

If you need to have access to specific carriers on your account that aren't currently available in the shipping class match dropdown, please contact Order Desk Support to get them enabled.

JONDO Ship types Basic Select and Amazon Basic are only available for select customers, please contact JONDO Sales for more information.

Sending Orders to JONDO Global

Getting your orders ready to send to JONDO will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.

Preparing Your Orders

All packing slip and inserts/stickers can be set in the  Premium Branding URLs section above. The same fields you see here are for overriding the URLs on an order by order basis. If you are unfamiliar with checkout data, please first read the How to Work with Checkout Data guide.

The following fields can be set as checkout data or order metadata to change what is sent to JONDO for a specific order:

Preparing Your Items

The following fields can be set as variations or item metadata for each order item.

Replace the "x" with a value specified in the table, i.e. print_url_1 or print_url_2.