Dubow Integration

Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to Dubow for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart if your store is set up for it.

Setup

To connect to Dubow, click on the Manage Integrations under the Integrations menu in the left sidebar. Under the Print on Demand tab, find and enable Dubow.

Enter the API credentials Dubow provides you with and then click to connect.

To find your Dubow credentials, please contact your rep from Dubow. Order Desk support is not able to help with finding or resetting your [Integration] credentials, as they are created and provided by Dubow.

Integration Settings

Once connected, you'll have some shipment and integration settings to adjust per your preferences.

Default Shipping Class

Choose the shipping class you want Dubow to use on any orders where the shipment method is not otherwise specified for them to use.

To set up more specific shipping options, you will need to match your method names to Dubow's. This can be done in the shipping class match section.

Procurement Type

Select your procurement type; Auto is recommended. If Auto is selected, Order Desk will build full SKUs with the color and SKU unless the print_sku has an asterisk (*) in it. For more details, please see the Preparing Your Items section below, specifically the print_sku instructions.

Select Inventory or Custom if all of your products are one of these. If selected, the proper value will be passed to Dubow.

Please speak to your Dubow rep for more information about which type you should select if you are unsure.

Default Design Type

Select your default design type.

If you need to select more than one type, you can add design_type directly to the item metadata of each item that will be different from your default selection. For more details, please see the design_type details in the Preparing Your Items section below.

Third Party Shipping ID

If you have a third party shipping account that you want Dubow to use, add the shipping ID here.

Please speak with your Dubow rep for more information about whether or not this field should be set for your account.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Dubow.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into after Dubow sends shipment details back to Order Desk.

Default Shipment Return Address

Set the default return address that Dubow should use on your shipments.

If you need to customize the return address for certain orders, you can save different return addresses to your Store Settings and then use a rule to set the return address to specific orders. If a return address is not added to the order, the default address set here in the Dubow settings will be used.

For information on adding additional return addresses and applying them to specific orders with a rule, read the Store Settings guide.

Product Settings

For more information on what these product settings within the Dubow integration are for, please refer to the Print on Demand Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Dubow uses, they won't know what methods you intend for them to use. When this happens, the default mail classes applied above will be used instead for all of your orders.

To tell Dubow what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

Sending Orders to Dubow

Getting your orders ready to send to Dubow will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.

Preparing Your Orders

The following fields can be set as checkout data or order metadata to add or change the details that are sent to Dubow about the order.

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.

Preparing Your Items

The following fields can be set as variations or item metadata for each item in an order. Replace the "x" with a value specified in the table, i.e. print_url_2, print_location_2.