merchOne Integration
Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to merchOne (formerly known as Picanova) for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart.
IN THIS GUIDE
Setup
Integration Settings
Product Settings
Shipping Class Match
Sending Orders to merchOne
Setup
To connect to merchOne, click on the Manage Integrations link under the Integrations menu in the left sidebar, and under the Print on Demand tab find and enable merchOne.
Alternatively, search for merchOne from the available integration search.
Enter merchOne API Username and API Key. You can add just your US credentials or your European credentials as well. Please note that merchOne requires different API credentials for the US and EU integrations.
Order Desk isn’t able to help find or reset your credentials, as they can only be provided by merchOne.
Integration Settings
After Import, Move To
Select the folder you want orders to be moved into after they are successfully sent to merchOne.
You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into after merchOne sends shipment details back to Order Desk.
Webhook URL
You will need to set this webhook URL in your merchOne account for Order Desk to download your shipment notifications.
Product Settings
For more information on what these product settings within the merchOne integration are for, please refer to the Print on Demand Product Settings guide.
Shipping Class Match
If the shipping methods you set up in your shopping cart(s) don't match the shipping method names merchOne uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.
To tell merchOne what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.
Sending Orders to merchOne
Getting your orders ready to send to merchOne will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.
Preparing Your Items
The following fields can be set as variations or item metadata for each item in an order.
| Field Name | Field Description |
| print_sku | merchOne's product code for the item. |
| print_url | Link to your artwork file. |
| print_design_id | If you have already set up your products at merchOne, set the merchOne SKUs as your print_design_id. The print_design_id should be used instead of the print_url and print_sku. |
| print_option_name | Set up to 5 option names on an item as print_option_name_1 through print_option_name_5. Use with print_option_value. Note: These names are case-sensitive, and should be added exactly as they are listed in merchOne. (Example: Canvas border instead of canvas border, Hanger Set for Canvas instead of hanger set for canvas, etc.) |
| print_option_value | Set up to 5 option values on an item as print_option_value_1 through print_option_value_5. Use with print_option_name. Note: These names are case-sensitive, and should be added exactly as they are listed in merchOne. (Example: Folded instead of folded, Floating Frame White instead of floating frame white, etc.) |
Orders Details
The following fields can be set as checkout data or order metadata:
| Field Name | Field Description |
| PackingSlip | Use to pass a packing URL. |
| ShippingLabel | Use to pass a shipping label URL. |
| CarrierCode | Use to set the carrier code. |
| TrackingNumber | Use to pass the tracking number. |