Cimpress Integration


Basic Settings
White Label Details
Product Settings
Sending Orders to Cimpress


Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to Cimpress for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk automatically.

This guide will go over the Cimpress integration settings and features. For a more thorough walkthrough on how to work with your print on demand orders in Order Desk, please read through the Print on Demand Fulfillment guide.


To connect to Cimpress, click on the Manage Integrations link in the left sidebar. Under the Print on Demand tab find and enable Cimpress.

Alternatively, search for Cimpress from the available integrations search.

Select the environment (Production for live or Staging for test) and enter the email address and password you use with Cimpress to connect.

To find your Cimpress credentials, please contact your rep from Cimpress. Order Desk support is not able to help with finding or resetting your Cimpress credentials, as they are created and provided by Cimpress.

Basic Settings

Once you have successfully connected to the Cimpress integration, set your folder preferences


This displays the environment the store is in, Production or Staging. If you need to switch environments, click Disconnect from the bottom of the integration settings and re-enable the integration.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Cimpress.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into when Cimpress sends tracking details back.

If Canceled, Move To

Select the folder you want orders to be moved into if they are canceled at Cimpress.

Notification URL

This Notification URL must be set up in your Cimpress account for Order Desk to automatically pull in tracking details on orders sent to Cimpress. Please give it to your Cimpress sales rep to have it added to your account.

Setup Redirects

If you connect the same Cimpress account to more than one Order Desk store, you will need to setup some redirects so when the shipment info comes back from Cimpress, it will find its way to the right Order Desk store.

In your primary store, where the first connection to Cimpress was made, you will see Setup Redirects. Click this link to open your Webhook Redirection List. Then, in your other Order Desk stores that are also connected to the same Cimpress account, find the Notification URL.

Copy this URL and paste it into the Setup Redirects field in your main store. Add one URL per line, making sure all notification URLs from your other Order Desk stores are included.

Automatically Save Preview and Scene URLs

Select this setting to have your preview links saved on the line items.

White Label Details

Add your company information to be used with the return address.

Product Settings

For more information on what the product settings within the Cimpress integration do, please read the Print on Demand Product Settings guide.

Sending Orders to Cimpress

Getting your orders ready to send to Cimpress will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.

Preparing Item Details

The following fields can be set as variations or item metadata for each item in an order:

Field Name Field Value
print_sku Cimpress product code for the item.
print_url URL of the artwork file. Up to 4 print_urls can be used, set as print_url_1 through print_url_4. print_url_1 can be empty if passing a no print item to Cimpress.
Quantity or Count Set this if you are getting a different quantity than the line item value.
If you already have a Document Reference URL, you can use this setting instead of sending the print_url through.

Preparing Order Details

The following fields can be set as checkout data or order metadata to change what gets sent to Cimpress:

Field Name Field Value
DeliveryDays Set the number of days for delivery. Options for US/Canada are 3, 5, 8, 10 days, for Europe are 2, 5 (6 in France), 10 days, and for Australia/NZ are 3, 5, 10 days.

If you are unfamiliar with checkout data, please first read the How to Work with CheckoutData guide.

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