Centrics Integration

Many print on demand providers use Centrics to manage their orders. If your printer is among them, you can use Order Desk to import orders from your shopping cart(s), sync in your print details and then automatically send them to your printer through the Centrics integration. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart if your store is set up for it.

Setup

To enable the integration, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, find and enable the Centrics integration.

Alternatively, search for Centrics from the available integration search.

Select the environment for your connection, which should be Staging initially for the testing phase, and later can be switched to Production for sending live orders to your printer. Enter the Requestor ID and Manufacturer Code provided to you by your provider and click to connect.

To find your Centrics credentials, please contact your rep from Centrics. Order Desk support is not able to help with finding or resetting your Centrics credentials, as they are created and provided by Centrics.

Integration Settings

Once connected, you'll have some shipment and integration settings to adjust per your preferences.

Environment

Select Production for sending live orders and Staging for sending test orders to Centrics.

If your Production and Staging credentials are different from each other, you will have to disconnect the integration when finished with the testing phase. You can do this by clicking the Disconnect button at the bottom of the Centrics integration page. Re-enable the integration with the new production credentials.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Centrics.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as Centrics sends shipment details back.

Default Mail Class

Select the default mail class you would like your printer to use for your orders.

Notification URL

Give this notification URL to your print company. This is what connects Centrics back to Order Desk so shipment details can be sent back automatically as orders are fulfilled.

Setup Redirects

If you have Centrics connected to more than one Order Desk store for the same Centrics account, instead of adding the notification URL for each connection to Centrics, add any additional notification URLs from other connections to your primary account. To add these, click on Setup Redirects. Add one URL per line.

When Centrics ships your items, these redirects will help the shipments find their way back into the Order Desk store the orders came from.

Product Settings

For more information on what these product settings within the Centrics integration are for, please refer to the Print on Demand Product Settings guide.

Sending Orders to Centrics

Initially, getting your orders ready to send to your printer through Centrics is going to take some time before everything is in place for it to happen automatically. For detailed instructions on how to use Order Desk with your print on demand orders, please take a few moments to read the print on demand fulfillment guide.

Item Details

The following fields can be set as variations or item metadata for each item in an order:

Order Details

The following fields can be set as checkout data or order metadata to add or change the details that are sent to Centrics about the order.

If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.