HP Site Flow Integration
IN THIS GUIDE
Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them to any printer using the HP Site Flow (previously OneFlow) management software. When orders are shipped, the tracking details will be sent back to Order Desk automatically.
This guide will go over the HP Site Flow integration settings and features.
To connect to HP Site Flow, click on the Manage Integrations link in the left sidebar. Under the Print on Demand tab find and enable HP Site Flow.
Alternatively, search for HP Site Flow from the available integration search.
Select your print provider and enter your HP Site Flow account credentials then connect.
Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be shared by HP Site Flow.
If your provider is not listed, please contact Order Desk support with your destination provider key and your printer's logo. These will be added for selection after which point you will be able to connect to your provider.
Once you have successfully connected to the HP Site Flow integration, you will have some settings to go through to add your preferences.
After Import, Move To
Select the folder you want orders to be moved into after they are successfully sent to HP Site Flow.
You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into when HP Site Flow sends tracking details back.
If Canceled, Move To
Select the folder you want orders to be moved into if they are canceled at HP Site Flow.
Default Carrier Code
Set the default carrier code you want your printer to use for your orders. This will be provided by your print provider.
Default Carrier Service
Set the default carrier service you want your printer to use for your orders. This will be provided by your print provider.
Default Shipping Alias
Set the default shipping alias you want your printer to use for your orders. This will be provided by your print provider.
Optional Routing URL
Order Desk sends orders to HP Site Flow using a default routing URL. This can be changed to an optional routing URL that is set up within HP Site Flow. If your HP Site Flow provider gives you a routing URL, set it here to override the default URL, otherwise leave this field empty to use the default.
Give this URL to your HP Site Flow provider. This is used to send shipment details back into your orders in Order Desk.
Set your default return address to be used on your orders.
If you need to customize the return address for certain orders, you can save different return addresses to your Store Settings and then use a rule to set the return address to specific orders. If a return address is not added to the order, the default address set here in the HP Site Flow settings will be used.
For information on adding additional return addresses and applying them to specific orders with a rule, read the Store Settings guide.
For more information on what the product settings within the HP Site Flow integration do, please read the Print on Demand Product Settings guide.
Custom Details for HP Site Flow
Sending orders to your printer through HP Site Flow will initially take some preparation before it can happen automatically. For complete instructions on how to use Order Desk with your print on demand orders, please take a few moments to read through the Print on Demand Fulfillment guide.
Preparing Your Orders
The following fields can be set as checkout data or order metadata to change what is sent to your printer for a specific order:
|Field Name||Field Description|
|PackingSlip||The URL of the PDF to be printed and included with the shipment. Details here.|
|MISCode||Field for storing MIS customer ID.|
|PrintType||Default to digital. Options are: digital or litho.|
|PONumber||Customer PO Number.|
|AdditionalInformation||Any information to be passed into the Additional Information field.|
|ShippingAlias||The shipping alias as supplied by your printer if different from the default. Will be used in preference to carrier code/service.|
|ShipmentCarrierCode||Set the carrier code expected on the shipment details from your printer. This reduces confusion on the carrier in cases where the ShippingAlias is not a standard carrier name.|
|CarrierCode||The name for the carrier if different from the default.|
|CarrierService||The name for the carrier service if different from the default.|
|Tags||Enter a tag or tags for the order. Multiple tags should be separated by comma|
If you are unfamiliar with checkout data, please first read the How to Work with Checkout Data guide.
Preparing Your Items
The following fields can be set as variations or item metadata for each order item:
|Field Name||Field Description|
|print_sku||Your printer's product code for the item.|
|print_url||Link to artwork file for the item.|
|print_location||Location for artwork for multi-print items. Use print_location_1, print_location_2 to match to print_url_1, print_url_2, etc. "Front" will be used if no print_location field is added to an item.|
|Barcode||Customer specified barcode. Can be used if the barcode is already on the artwork provided.|
|Binding||Defaults to none. Options are: perfect, saddle, wiro, pur, threadSawn.|
|Folding||Defaults to none. Options are: half, gate, cross, concert, z, 2, 3, none.|
|ShrinkWrap||Enter 1 or True if the item should be shrink-wrapped.|
|StockID||Stock ID For Lookup (stock items only).|
|Tags||Enter a tag or tags for the order. Multiple tags should be separated by comma.|
|print_gift_x||Add gift notes to items using print_gift_1, print_gift_2, and so on.|
|print_note_x||If required by your HP Site Flow provider, sets the note attribute to items using print_note_1, print_note_2, and so on.|
|print_attributes_x||Add attributes to items using the format ATTRIBUTE NAME|ATTRIBUTE VALUE. Use print_attributes_1, print_attributes_2, etc. to associate the attributes with the corresponding print_url number. If a single print_url has multiple attributes, set them in the corresponding print_attributes component, separated by a semi-colon, such as print_attributes_1 = ATTRIBUTE NAME|ATTRIBUTE VALUE;ATTRIBUTE NAME|ATTRIBUTE VALUE.|
After submitting an order to HP Site Flow, you'll have the opportunity to cancel the order or update the shipping address details (as well as shipping carrier and code details).
On the order details page, look for buttons under the order totals box on the right side of the page that say Send Address Update to HP Site Flow or Cancel Order at HP Site Flow.
After the order has been shipped, these buttons will no longer be available.