IN THIS GUIDE
Many warehouses use software provided by VeraCore to manage their orders. If your fulfillment provider uses this software, Order Desk can connect to them through the VeraCore integration and send your orders for fulfillment. As they fulfill your orders, the tracking numbers will be sent back into Order Desk and back through to the original shopping cart(s).
If you're looking to integrate VeraCore Supplier instead, please see our guide.
This guide explains how to set up and use the VeraCore integration in Order Desk.
To connect to VeraCore, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the VeraCore integration.
Alternatively, search for VeraCore from the available integration search.
Once enabled, select your provider from the dropdown, enter your VeraCore username and password and click to connect.
If your VeraCore provider is not listed yet, please contact Order Desk support to get it set up. Please provide their WSDL endpoint location, a list of shipping service codes, and a logo.
Order Desk supports both hosted and on-site VeraCore installations.
After you have connected the integration, you can apply any necessary details or preferences to the settings.
Default Mail Class
Choose the shipping class you want VeraCore to use for your orders.
If you need to apply specific methods for certain orders, match your method names to the names VeraCore uses in the Shipping Class Match section below.
After Import, Move To
Select the folder you want orders to be moved into after they are successfully sent to VeraCore.
You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into as VeraCore sends shipment details back to Order Desk.
If Canceled, Move To
Select the folder you want orders to be moved into if they are canceled at VeraCore.
For more information, see the Working with Folders guide.
Check for Shipments
Choose the time interval for how often you want Order Desk to check for new shipments in VeraCore.
To send the source name of your orders into VeraCore, set that value here. This will also need to be set up within your VeraCore OMS for the value to pass through.
This can be set on a case-by-case basis for different orders using SourceCode as order metadata or checkout data, details below.
Send Customer Email Address to VeraCore
Select if you want the email address on the orders to be sent to your VeraCore provider.
Check VeraCore for Backorder Status
Select this setting to schedule a daily appointment to check VeraCore for orders that have been set to the backorder status. You can edit the time the appointment runs from the View Appointments page in your Order Desk store, but it will only run once a day.
The appointment itself will not take any action on backorders. To have Order Desk take action when an order is reported as backordered by VeraCore, use the Rule Builder to create a rule on the event When Order Backordered at VeraCore and set any actions you want to have taken in the rule.
Once an order has been noted as backordered, Order Desk will stop checking to see if the order exits backer status. The next event expected is that the order is shipped, at which point the shipment details will be sent into Order Desk.
Send Price Details to VeraCore
If you want to send your price details to VeraCore with your orders, select this. Before enabling this, please set Tax Calculation Method to 3rd Party Tax Total in the OMS Basic System Information in VeraCore.
Automatically Send Imported Orders to VeraCore
If selected, every order that is added to Order Desk will automatically be sent to VeraCore.
Select this setting only if all orders will be sent to your fulfillment provider. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent do not select this.
Inventory Management Settings
Enable if you want your inventory stock counts to be pulled in from VeraCore.
For more information, see the How to Work with Inventory Counts guide.
Sync Update Interval
If Sync Inventory is enabled, choose how often you want Order Desk to check VeraCore for inventory updates.
Inventory Location Name
If you want to set a specific inventory location name for the products you have at VeraCore, set that name here. As VeraCore sends back reports, your custom name will be added as the location.
Product Code Match and Skip
For more information on how Product Code Match and Product Code Skip work, please read the Product Code guide.
Picklist Message Field
Set the name of a checkout data field if you want the message in that field on an order to be sent to VeraCore as instructions for the picklist.
You can also send your first order note through to VeraCore by adding FIRSTORDERNOTE to the Picklist Message Field. If orders are being submitted to VeraCore automatically as they are imported, the first order note won't be included. This only works if the note is added before the order is sent.
If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.
Inventory Location Match
If you only want to send certain items to VeraCore, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted to VeraCore.
To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.
Shipping Class Match
If the shipping methods you set up in your shopping cart(s) don't match the shipping method names VeraCore uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.
To tell VeraCore what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.
Order Desk supports the VeraCore warehouse fulfillment solution. Orders can be submitted and tracking numbers will be pulled down. Inventory counts can also be synced into Order Desk.
Notes and Limitations
- Submitted SKUs are compared against Offers in the VeraCore system.
- If the first name in an order is longer than 15 characters, the first name will be sent as an empty field and the full name will be sent in the last name field instead.
- VeraCore has a 20 character limit for the order ID. Any order number that is longer than 20 characters will be sent with the last 20 characters as the order ID.
Order Level Details
The following fields can be added as checkout data or order metadata to be passed through to VeraCore on an order by order basis:
|Field Name||Field Description|
|PO Number||Send a PO Number to VeraCore.|
|Reference Number||Send a Reference Number to VeraCore. Also works with ReferenceNumber as a Field Name.|
|ShippingAccount||Add a third party shipping account number.|
|ShippingAccountZip||The postal code connected to your shipping account.|
|ShippingAccountCountry||The country connected to your shipping account.|
|Rush||Mark the order as a rush order by setting RUSH = 1 as checkout data.|
|ThirdPartyType||If setting ShippingAccount, use this field to specify a third party type number. Default is 4.|
|SourceCode||Set the source name on orders on a case-by-case basis if different from the default that comes from the source classification field in the settings above.|
If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.
Item Level Details
The following can be set as item metadata or variations on the items in your orders.
|Field Name||Field Description|
|comments||Any information added as comments will be sent to VeraCore.|
If you are unfamiliar with how to add item metadata or variations to your items in Order Desk, see the How to Work with Inventory Details guide.