VeraCore Integration

Many warehouses use software provided by VeraCore to manage their orders. If your fulfillment provider uses this software, Order Desk can connect to them through the VeraCore integration and send your orders for fulfillment. As they fulfill your orders, the tracking numbers will be sent back into Order Desk and back through to the original shopping cart(s).

If you're looking to integrate VeraCore Supplier instead, please see our guide.


Integration Settings
Inventory Management Settings
Product Settings
Shipping Class Match
Notes and Limitations
Order Level Details
Item Level Details


To connect to VeraCore, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the VeraCore integration.

Alternatively, search for VeraCore from the available integration search.

Once enabled, select your provider from the dropdown, enter your VeraCore username and password and click to connect.

When setting up VeraCore Web Service users, be sure to add permissions for the following services:
  • AddOrder
  • GetOffers
  • GetOrderInfo
  • GetShippingCharge
  • CancelOrder

If your VeraCore provider is not listed yet, please contact Order Desk support to get it set up. Please provide their WSDL endpoint location, a list of shipping service codes, and a logo.

Order Desk supports both hosted and on-site VeraCore installations.

Integration Settings

After you have connected the integration, you can apply any necessary details or preferences to the settings.

Default Mail Class

Choose the shipping class you want VeraCore to use for your orders.

If you need to apply specific methods for certain orders, match your method names to the names VeraCore uses in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to VeraCore.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as VeraCore sends shipment details back to Order Desk.

If Canceled, Move To

Select the folder you want orders to be moved into if they are canceled at VeraCore.

For more information, see the Working with Folders guide.

Check for Shipments

Choose the time interval for how often you want Order Desk to check for new shipments in VeraCore.

Source Classification

To send the source name of your orders into VeraCore, set that value here. This will also need to be set up within your VeraCore OMS for the value to pass through.

This can be set on a case-by-case basis for different orders using SourceCode as order metadata or checkout data, details below.

Send Customer Email Address to VeraCore

Select if you want the email address on the orders to be sent to your VeraCore provider.

Send Price Details to VeraCore

If you want to send your price details to VeraCore with your orders, select this. Before enabling this, please set Tax Calculation Method to 3rd Party Tax Total in the OMS Basic System Information in VeraCore.

Automatically Send Imported Orders to VeraCore

If selected, every order that is added to Order Desk will automatically be sent to VeraCore.

Select this setting only if all orders will be sent to your fulfillment provider. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent do not select this.

Inventory Management Settings

Sync Inventory

Enable if you want your inventory stock counts to be pulled in from VeraCore.

For more information, see the How to Work with Inventory Counts guide.

Sync Update Interval

If Sync Inventory is enabled, choose how often you want Order Desk to check VeraCore for inventory updates.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at VeraCore, set that name here. As VeraCore sends back reports, your custom name will be added as the location.

Product Settings

For more information on what these product settings in the VeraCore integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names VeraCore uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.

To tell VeraCore what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

Order Desk supports the VeraCore warehouse fulfillment solution. Orders can be submitted and tracking numbers will be pulled down. Inventory counts can also be synced into Order Desk.

Notes and Limitations

  • Submitted SKUs are compared against Offers in the VeraCore system.
  • If the first name in an order is longer than 15 characters, the first name will be sent as an empty field and the full name will be sent in the last name field instead.
  • VeraCore has a 20 character limit for the order ID. Any order number that is longer than 20 characters will be sent with the last 20 characters as the order ID.

Order Level Details

The following fields can be added as checkout data or order metadata to be passed through to VeraCore on an order by order basis:

Field Name Field Description
PO Number Send a PO Number to VeraCore.
Reference Number Send a Reference Number to VeraCore. Also works with ReferenceNumber as a Field Name.
ShippingAccount Add a third party shipping account number.
ShippingAccountZip The postal code connected to your shipping account.
ShippingAccountAddress1 The address connected to your shipping account. Can only be used if ShippingAccountZip is added to your order as well.
ShippingAccountAddress2 The second address line connected to your shipping account. Can only be used if ShippingAccountZip is added to your order as well.
ShippingAccountCity The city connected to your shipping account. Can only be used if ShippingAccountZip is added to your order as well.
ShippingAccountState The state connected to your shipping account. Can only be used if ShippingAccountZip is added to your order as well.
ShippingAccountCountry The country connected to your shipping account.
ShippingAccountCompany The company associated with your shipping account.
ShippingAccountEmail The email connected to your shipping account.
Rush Mark the order as a rush order by setting RUSH = 1 as checkout data.
ThirdPartyType If setting ShippingAccount, use this field to specify a third party type number. Default is 4. 
SourceCode Set the source name on orders on a case-by-case basis if different from the default that comes from the source classification field in the settings above.
ReleaseDate Specify a ship date for the order.
OrderEntryView Assign a specific view for the order in VeraCore's OMS. If not specified, the default view will be used.
customer_project_id The customer project ID as it appears in VeraCore.
CampaignID Use if you need to group orders together from the same campaign.
UTCEntryDateTime Sends the timestamp as UTC.

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.

Item Level Details

The following can be set as item metadata or variations on the items in your orders.

Field Name Field Description
comments Any information added as comments will be sent to VeraCore.
LineNumber Adds an alternate identification string.

If you are unfamiliar with how to add item metadata or variations to your items in Order Desk, see the How to Work with Inventory Details guide.

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