Extensiv Order Manager Integration
Order Desk can send your orders directly into Extensiv Order Manager (formerly known as Skubana) for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s), if your store is set up for it.
IN THIS GUIDE
Setup
To connect to Extensiv Order Manager, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the Extensiv Order Manager integration.
Alternatively, search for Extensiv Order Manager from the available integration search.
Click on Enable, then enter your Installation URL on the next screen and click Connect:
To get the Installation URL you need, you can follow the steps below. These steps are also listed on the integration page:
- Log in to Extensiv Order Manager as an OM Admin.
- Go to the Order Desk App Page .
- Click the Install button.
- Click Accept and Install.
- Copy the Installation URL and paste it into Order Desk.
NOTE
If the URL isn’t copied right away or has expired, you’ll need to reinstall the Order Desk app in Extensiv Order Manager to generate a new Installation URL.
Integration Settings
After you have connected the integration, you can apply any necessary details or preferences to the settings.
Default Mail Class
Choose the shipping class you want Extensiv Order Manager to use for your orders by default.
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If you need to apply specific methods for certain orders, match your method names to the names that Extensiv Order Manager uses in the Shipping Class Match section below.
After Import, Move To
Select the folder you want orders to be moved into after they are successfully sent to Extensiv Order Manager.
After Shipment, Move To
Select the folder you want orders to be moved into as Extensiv Order Manager sends shipment details back to Order Desk.
If Canceled, Move To
Select the folder you want orders to be moved into if they are canceled at Extensiv.
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For the three options above, you can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.
Sales Channel
Choose a default sales channel for all your order exports. You can also override this on an order by order basis.
Currency
Choose the currency we should use for your order exports.
Check for Shipments
Choose the time interval for how often you want Order Desk to check for new shipments in Extensiv Order Manager.
Inventory Management Settings
Sync Inventory
Enable if you want us to regularly download your stock counts from Extensiv Order Manager into Order Desk.
For more information, see the How to Work with Inventory Counts guide.
Sync Update Interval
If Sync Inventory is enabled, you can use this to choose how often you want Order Desk to check Extensiv Order Manager for inventory updates.
Inventory Location Name
If you want to assign a custom inventory location name to your Extensiv products, set that name here. When stock is updated, that name will be applied to the items in Order Desk.
Product Settings
For an explanation of how to use the product settings in this integration, see the Fulfillment Integration Product Settings guide.
Shipping Class Match
If the shipping methods you’ve set in your shopping cart(s) don’t match the method names used by Extensiv Order Manager, they won’t know which shipping method to use.
When this happens, the Default Mail Class will be used for your orders instead.
To avoid this, use the Shipping Class Match section to match your method names to the ones that Extensiv Order Manager recognizes. You can find the full setup instructions here.
Custom Order and Item Details
You can add extra details to your orders or order items to control what gets sent to Extensiv Order Manager.
Order Level Details
The following fields can be added as checkout data or order metadata to be passed through to Extensiv Order Manager on an order-by-order basis:
| Field Name | Field Description |
|---|---|
| sales_channel | Optional The ID of the sales channel to use. If not set, we'll use the default sales channel you've chosen in your integration settings. |
| confirmation_cost | Optional The confirmation cost for the order. If unset, we'll pass it as 0. |
| insurance_cost | Optional The insurance cost for the order. If unset, we'll pass it as 0. |
| insured_value | Optional Set this if you want to declare a specific insured value for the shipment. If unset, we'll pass it as 0. |
If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.
Item Level Details
The following can be set as item metadata or variations on the items in your orders.
| Field Name | Field Description |
|---|---|
| tax | Optional The tax value for the item. Defaults to 0 if not set. |
If you are unfamiliar with how to add item metadata or variations to your items in Order Desk, see the How to Work with Inventory Details guide.
Notes
Shipments
Order Desk checks for shipments in bulk to reduce the number of API calls made to Extensiv. We look back based on your current shipment check interval, plus two additional hours for safety.
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You can also manually check for a shipment from the order details page.
