3PL Central Integration

Many warehouses use software provided by 3PL Central to manage their orders. If your fulfillment provider uses this software, Order Desk can connect to them through the 3PL Central integration and send your orders for fulfillment. As they fulfill your orders, the tracking numbers will be sent back into Order Desk and back through to the original shopping cart(s).


Integration Settings
Inventory Management Settings
Product Settings
Shipping Class Match
Custom Order Details
Custom Item Details


To connect to 3PL Central, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the 3PL Central integration.

Alternatively, search for 3PL Central from the available integration search. 

To connect the integration in Order Desk, you will first need to request REST API access from the 3PL Central support team or from your fulfillment provider that uses the 3PL Central system. Once access has been granted, fill out the details on this setup page to finish the connection.

Integration Settings

After you have connected the integration, you can apply your preferences in the settings.

Default Mail Class

Choose the mail class you want your 3PL Central provider to use for your orders.

If you need to apply specific methods for certain orders, match your method names to their names in the Shipping Class Match section below.

Check For Shipments

Select how often you want Order Desk to check for shipment updates from your provider.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to your fulfillment provider through 3PL Central.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as your fulfillment provider sends shipment details back to Order Desk from 3PL Central.

If Canceled, Move To

Select the folder you want orders to be moved into if they are canceled with your fulfillment provider.

Skip Carrier Prefetch

Select if you want Order Desk to set the shipping method on your orders using the data already provided (order shipping method, default shipping method setting, and SCM). If not selected, Order Desk will fetch the shipping method directly from 3PL Central upon order export.

Send Customer Email Address to 3PL Central

Select if you want the customer's email address sent to your provider with each order.

Automatically Send Imported Orders to 3PL Central

If selected, every order that is added to Order Desk will automatically be sent to your fulfillment provider through 3PL Central.

Select this setting only if all orders will be sent to this provider. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent do not select this.

Inventory Management Settings

Sync Inventory

Enable this setting if you want to pull inventory counts back from your fulfillment provider.

For more information, see the How to Work with Inventory Counts guide.

Sync Interval

Choose how often you want Order Desk to pull in inventory updates from your fulfillment provider.

Inventory Location Name

If you want to set a specific inventory location name for the products being updated from 3PL Central, set that name here. As Order Desk pulls in inventory details, your custom name will be added as the location.

Reset Counts to Zero Before Importing Inventory Levels

Select to override the current inventory count before importing updated inventory levels.

Product Settings

For more information on what these product settings in the 3PL Central integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names that your fulfillment provider uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.

To tell 3PL Central what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

Custom Order Details

To customize the shipping instructions that are sent to 3PL Central for a particular order, set checkout data on the order. If you aren't familiar with checkout data, refer to the How to Work with Checkout Data guide for more information.

The following checkout data or order metadata fields can be used:

Field Name Field Description
BillingCode Default is Sender. Set BillThirdParty or Recipient if necessary.
CancelDate Default is one year from current date. To change the default date, set a time in this format: +2weeks.
Carrier Overwrite the carrier set in the shipping class match settings.
Mode Overwrite the shipping mode (Service ID) from the shipping class match settings.
PONumber Set a custom PO Number. If not entered, the Order ID will be sent.
InvoiceNumber Set the invoice number for the order.
SCACCode Set the SCAC code for the order.
ShippingAccount Set the third party shipping account number to be used for the order.
ShippingAccountZip Set the zip code associated with the third party shipping account.
RetailerID Set the 3PL Central Retailer ID for the order.   
RetailerName Set the retailer name if necessary.
RequireDeliveryConfirmation Set to 1 if you'd like to receive delivery confirmation for your order.
RequireReturnReceipt Set to 1 if you require a return receipt for your order.
Insured Set to 1 if you'd like your order to be insured.
DeliveryConfirmationType Choose how you want the delivery for your order to be confirmed. Accepted values are delivery, signature, adult_signature, direct_signature and none. Please note that these values are case sensitive.
DryIceWeight Set the weight of dry ice.
InsuranceAmount Set the value of the insurance paid for the order.
InsuranceType Set the type of insurance that you want on the order. Accepted values are 106 for "Carrier" insurance and 107 for "Third-party" insurance.
InternationalContentsType Set the kind of goods that are in your international shipments. For example, you can choose documents, gift, merchandise, returned_goods, sample or none.
InternationalNonDelivery Choose how your international orders should be handled in case they are not delivered. The options available include treat_as_abandoned, return_to_sender, and none. Please note that these values are case sensitive.
IsResidential Set to 1 to for residential delivery .
SaturdayDelivery Set to 1 to for a Saturday delivery.
3PL_Custom_x Add a custom field with a custom value to the order.

Custom Item Details

Customize certain details about your inventory submission by setting item metadata values on the individual inventory items. The following fields are accepted:

Field Name Field Description
LotNumber Specify a Lot Number of the SKU to match with an inventory item’s lot.
Do not use if item is not set up with Lot Numbers.
SerialNumber Include a serial number for a specific item.
Notes Include notes for the item.

For more information on working with inventory items in Order Desk, including how to store extra item details as item metadata, please read the How to Work with Inventory Details guide.

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