SynerGILL Integration

Order Desk can send orders to SynerGILL for fulfillment, pull shipment details back into your orders and send the shipment info to your shopping carts, where applicable.


Integration Setup
Inventory Syncing
Product Settings
Shipping Class Match
Order Level Details

Integration Setup

To enable the integration, click on the Manage Integrations link in the Integrations menu in the left sidebar. Under the Fulfillment tab, find and enable SynerGILL. 

Alternatively, search for SynerGILL from the available integration search.

On the connection page, select the environment you need. Then, enter your username and password for your SynerGILL account.

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by SynerGILL.



The environment you choose for using SynerGILL will be displayed here. To change environments, click Disconnect at the bottom of the integration settings and reconnect in a new environment.

After Import, Move To

Select the folder orders should be moved to after they are sent to SynerGILL from Order Desk. Typically this is set to Prepared, but any custom folder can be used.

After Shipment, Move To

Select the folder orders should be moved to when SynerGILL sends tracking details back to Order Desk.

Check for Shipments

Choose the time interval Order Desk should check for shipments from SynerGILL.

Default Delivery Date

Set the number of days for when the order should be delivered. Format should be +Xdays, replacing X with the number of days.

Default Mail Class

Choose the default email class you want to use for your orders. This shipping class will be used for any orders sent to SynerGILL that aren't mapped to one of the mail classes they use.

To set up more than one shipping method, scroll down to the Shipping Class Match section for instructions.

Send Customer Email Address to SynerGILL

Select this option to have your customer email addresses sent to SynerGILL.

Automatically Send Imported Orders to SynerGILL

If you plan to automatically submit every order to SynerGILL for fulfillment, you can enable this setting. All orders will be sent as they come in to Order Desk.

If you have any other fulfillment services or will have any orders you don't want to send to SynerGILL, keep this disabled. Use rules to submit orders to the correct vendor or fulfillment service instead.

Inventory Syncing

Sync Inventory

Enable to have Order Desk pull in your stock counts from SynerGILL.

Sync Update Interval

If Sync Inventory is enabled, select the interval you would like Order Desk to pull in inventory updates from SynerGILL.

Inventory Location Name

By default, inventory updates will add SynerGILL as the location name on each item updated. If you would like to override this to use a different name, add that here.

Product Settings

For more information on what these product settings in the SynerGILL integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Shipping Class Match

Use the shipping class match feature to match as many different shipping methods as you offer to the specific shipping classes that SynerGILL uses. This ensures your customers are getting the closest shipping option to what they selected at checkout.

For information on how to set up your shipping preferences, please see the shipping class match guide.

Order Level Details

The following details can be submitted with an order as either checkout data or order metadata. For more information on what each field means, please talk to SynerGILL.

Field Name Field Description
requested_delivery_date Set the Delivery Date on a per order basis if different from the Default Delivery Date setting above.

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.

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