Peoplevox Integration

Order Desk can send orders directly to Peoplevox for fulfillment, pull shipment details back into your orders and send the shipment info to your shopping carts where applicable.


Integration Setup
Inventory Syncing
Product Settings
Shipping Class Match
Order Level Details

Integration Setup

To enable the integration, click on the Manage Integrations link in the Integrations menu in the left sidebar. Under the Fulfillment tab, find and enable Peoplevox.

Alternatively, search for Peoplevox from the available integration search.

In the integration page, add your Client ID, Username and Password for Peoplevox.

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided through Peoplevox.

Required Setup in Peoplevox

Set up the following integration templates within the Peoplevox platform for the connection with Order Desk to work:

  • Carriers
  • Despatches
  • Item types
  • Locations
  • Sales order items
  • Sales orders
  • Service types
  • Sites

Please use these specification CSV files to set up the templates. Contact Peoplevox support if you need help with this step.


After Import, Move To

Select the folder orders should be moved to after they are sent to Peoplevox from Order Desk. Typically this is set to Prepared, but any custom folder can be used.

After Shipment, Move To

Select the folder orders should be moved to when Peoplevox sends tracking details back to Order Desk.

Automatically Send Imported Orders to Peoplevox

If you plan to automatically submit every order to Peoplevox for fulfillment, you can enable this setting. All orders will be sent as they come in to Order Desk.

If you have any other fulfillment services or will have any orders you don't want to send to Peoplevox, keep this disabled. Use rules to submit orders to the appropriate vendor or fulfillment service instead.

Default Delivery Date

Set the number of days for when the order should be delivered. Format should be +Xdays, replacing X with the number of days.

Default Site

Choose the default site you where you want Order Desk to send your orders.

Default Mail Class

Choose the default mail class you want to use for your orders. This shipping class will be used for any orders sent to Peoplevox that aren't mapped to one of the mail classes they use.

To set up more than one shipping method, scroll down to the Shipping Class Match section for instructions.

Inventory Syncing

Sync Inventory

Enable to have Order Desk pull in your stock counts from Peoplevox.

Sync Update Interval

If Sync Inventory is enabled, select the interval you would like Order Desk to pull in inventory updates from Peoplevox.

Inventory Location Name

By default, inventory updates will add Peoplevox as the location name on each item updated. If you would like to use a different name, add that here.

Manually Import Inventory Items

Click the Import Inventory Items From Peoplevox button to download your inventory into Order Desk.

Product Settings

For more information on what these product settings in the Peoplevox integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Shipping Class Match

Use the shipping class match feature to match as many different shipping methods as you offer to the specific shipping classes that Peoplevox uses. This ensures your customers are getting the closest shipping option to what they selected at checkout.

For information on how to set up your shipping preferences, please see the shipping class match guide.

Order Level Details

The following details can be submitted with an order as either checkout data or order metadata. For more information on what each field means, please talk to Peoplevox.

Field Name Field Description
peoplevox_requested_delivery_date Set the delivery date, formatted as +Xdays, on an order if different from the Default Delivery Date from the settings above.
peoplevox_site Set the site on an order if different from the Default Site selected in the settings above.

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.

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