Logiwa Integration

Overview

Some warehouses use software provided by Logiwa to manage their orders. If your fulfillment provider uses this software, Order Desk can connect to them through the Logiwa integration and send your orders for fulfillment. As they fulfill your orders, the tracking numbers will be sent back into Order Desk and back through to the original shopping cart(s).

This guide explains how to set up and use the Logiwa integration in Order Desk.

Setup

To connect the Logiwa integration, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable Logiwa.

Once enabled, enter your Logiwa credentials and click to connect.

Integration Settings

After you have connected the integration, you can apply your preferences in the settings.

Default Mail Class

Select the default mail class you want Logiwa to use for your orders. The shipping method chosen here will be used for all orders where the method on the order does not match any of Logiwa's shipping method names.

If you need to apply specific methods for certain orders, match your method names to Logiwa's names in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Logiwa.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as Logiwa sends shipment details back to Order Desk.

Inventory Management Settings

Sync Inventory

Enable if you want your inventory stock counts to be pulled in from Logiwa

For more information, see the How to Work with Inventory Counts guide.

Sync Interval

If Sync Inventory is enabled, choose how often you want Order Desk to check Logiwa for inventory updates.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at Logiwa, set that name here. As Logiwa sends back reports, your custom name will be added as the location.

Product Settings

For more information on what these product settings in the Logiwa integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Shipping Class Match

The shipping methods that you have set up in your shopping cart(s) may not match the methods that Logiwa uses. To make sure your shipping preferences are sent through to Logiwa with each order, match your methods to theirs in the shipping class match feature. If matches aren't made, Logiwa will use your default preference set above.

To learn in more detail about how to set up your shipping class matches, see the shipping class match guide.

Custom Order Details

To customize the details or instructions that are sent to Logiwa for a particular order, you can set the following checkout data fields on the order: