ShipHero Order Export Integration

Overview

Order Desk can import orders from your shopping cart(s), apply custom information and then submit them to ShipHero for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s) if your store is set up for it.

This guide explains how to set up and use the ShipHero integration.

Setup

To connect to ShipHero, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the ShipHero Order Export integration.

Enter your Username, Password and Customer Account ID and click to connect.

Integration Settings

After you have connected the integration, you can apply your preferences to the settings.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to ShipHero.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as ShipHero sends shipment details back to Order Desk.

Inventory Syncing

Sync Inventory

Enable if you want your inventory stock counts to be pulled in from ShipHero.

For more information, see the How to Work with Inventory Counts guide.

Sync Update Interval

If Sync Inventory is enabled, choose how often you want Order Desk to check ShipHero for inventory updates.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at ShipHero, set that name here. As ShipHero sends back reports, your custom name will be added as the location.

Product Settings

Product Code Match and Skip

For more information on how Product Code Match and Product Code Skip work, please read the Product Code guide.

Gift Message Field

Set the name of a checkout data field if you want the gift message in that field on an order to be sent to ShipHero. ShipHero charges a small fee for including a gift message.

If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.

Inventory Location Match

If you only want to send certain items to ShipHero, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted to ShipHero.

To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.

Picklist Message Field

Set the name of a checkout data field if you want the message in that field on an order to be sent to ShipHero as instructions for the picklist.

Order Level Details

The following details can be submitted with an order as either checkout data or order metadata. 

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.