ShipHero Order Export Integration

Order Desk can import orders from your shopping cart(s), apply custom information and then submit them to ShipHero for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s) if your store is set up for it.


Integration Settings
Inventory Syncing
Product Settings
Order Level Details


To connect to ShipHero, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the ShipHero Order Export integration.

Enter your Access Token, Refresh Token, and Customer Account ID and click to connect.

Please note that Order Desk isn't able to help find or reset your credentials, as they can only be provided by ShipHero.

Integration Settings

After you have connected the integration, you can apply your preferences to the settings.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to ShipHero.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as ShipHero sends shipment details back to Order Desk.

If Canceled, Move To

Select the folder you want orders to be moved into if they are canceled.

Customer Account ID

Set your customer account ID if necessary.

Check For Shipments

Select how often Order Desk should check for shipments at ShipHero.

Automatically Send Imported Orders To ShipHero

If selected, every order that is added to Order Desk will automatically be sent to ShipHero.

Select this setting only if all orders will be sent to ShipHero. If any orders will not be sent, or if you need to take action on an order after it is imported into Order Desk and before it is sent to ShipHero do not select this, and use rules to send your orders to ShipHero instead.

Inventory Syncing

Sync Inventory

Enable if you want your inventory stock counts to be pulled in from ShipHero.

For more information, see the How to Work with Inventory Counts guide.

Inventory Warehouse

Select which warehouse to download inventory counts from.

Sync Update Interval

If Sync Inventory is enabled, choose how often you want Order Desk to check ShipHero for inventory updates.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at ShipHero, set that name here. As ShipHero sends back reports, your custom name will be added as the location.

Product Settings

For more information on what these product settings in the ShipHero integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Order Level Details

The following details can be submitted with an order as either checkout data or order metadata. 

Field Name Field Description
tags Send order specific tags to ShipHero.
tax_id or IOSS Send the tax number eg. IOSS number or VAT number that you want to be used on the order to ShipHero. Where applicable, this will override the default IOSS number from the Store Settings.
tax_type Indicate the kind of tax_id being used. Accepted values are IOSS, VAT or EORI. This field is only used if there is a tax_id or IOSS on the order. If a tax_type is not specified, IOSS will be passed on as the default tax_type.
PackingSlip URL for the PDF to be included as the Packing Slip with the order.
ShopName Designate the shop name you would like the order to have in ShipHero.
CustomerAccountID Use to assign the order to a customer in ShipHero. The value in this field will override the Customer Account ID in your integration settings.

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.

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