3P Logistics Integration

Order Desk can send your orders directly to 3P Logistics. Read this guide to learn about the settings and options you have with the 3P Logistics integration.


Inventory Syncing
Product Settings
Shipping Class Match
Custom Instructions


To connect your 3P Logistics account to Order Desk, click on Manage Integrations under the Integrations menu in the left sidebar. Under the Fulfillment tab, find and enable 3P Logistics.

Alternatively, search for 3P Logistics from the available integration search.

Enter your 3P Logistics API key. Click Connect to enable the integration.

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by 3P Logistics.


Once connected, you will have some settings and preferences to apply to the integration for your store.

Default UK Mail Class | Worldwide Mail Class

Choose the default mail classes you want 3P Logistics to use for your orders.

If you need to apply specific methods for certain orders, match your method names to the names 3P Logistics uses in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to 3P Logistics.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder orders should be moved to when 3P Logistics sends tracking details back to Order Desk about them.

Days to Despatch

Select the time, in business days, needed to dispatch your orders.

If you need to set a different time on a per order basis, you can do so by following the custom instructions below.

Send Customer Email Address to 3P Logistics

Select if you want the email address sent to 3P Logistics with each order.

Automatically Send Imported Orders to 3P Logistics

If selected, every order that is added to Order Desk will automatically be sent to 3P Logistics.

Select this setting only if all orders will be sent to 3P Logistics. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent do not select this.

Inventory Syncing

Sync Inventory

Enable if you want your inventory stock counts to be pulled in from 3P Logistics.

For more information, see the How to Work with Inventory Counts guide.

Sync Interval

If Sync Inventory is enabled, choose how often you want Order Desk to check 3P Logistics for inventory updates.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at 3P Logistics, set that name here. As 3P Logistics sends back reports, your custom name will be added as the location.

Product Settings

For more information on what these product settings in the 3P Logistics integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names 3P Logistics uses, they won't know what methods you intend for them to use. When this happens, the default mail classes applied above will be used instead for all of your orders.

To tell 3P Logistics what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

Custom Instructions

To customize the details or instructions that are sent to 3P Logistics for a particular order, you can set the following on the order as checkout data or metadata fields:

Field Name Field Description
Currency Default currency is GBP. Set this field if different.
PackingSlip URL for the PDF to be included as the packing slip with the order. Details here.
Default is set in the integration settings above. If a different time needs to be set, use this field. Time is in business days.
LifetimeCode Use this if necessary for your 3P Logistics orders.
PONumber Set the PONumber on the order if different from the order number.
Notes Send notes to 3P Logistics about your orders. Notes will show up in the Special Instructions section in 3P Logistics.

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.

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