Logistics Plus Integration

This integration allows you to connect to Logistics Plus' VeraCore-backed warehouses.

Order Desk can import orders from your shopping cart(s), apply custom information and then submit them to Logistics Plus for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s) if your store is set up for it.


Integration Settings
Inventory Management Settings
Product Settings
Shipping Class Match
Notes and Limitations
Item Level Details


To connect to Logistics Plus, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the Logistics Plus integration.

Once enabled, enter your Logistics Plus username and password and click to connect.

When setting up VeraCore Web Service users, be sure to add permissions for the following services:
  • AddOrder
  • GetOffers
  • GetOrderInfo
  • GetShippingCharge
  • CancelOrder

Integration Settings

After you have connected the integration, you can apply any necessary details or preferences to the settings.

Default Mail Class

Choose the shipping class you want Logistics Plus to use for your orders.

If you need to apply specific methods for certain orders, match your method names to the names Logistics Plus uses in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Logistics Plus.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as Logistics Plus sends shipment details back to Order Desk.

If Canceled, Move To

Select the folder you want orders to be moved into if they are canceled at Logistics Plus.

For more information, see the Working with Folders guide.

Check for Shipments

Choose the time interval for how often you want Order Desk to check for new shipments in Logistics Plus.

Source Classification

To send the source name of your orders into VeraCore, set that value here. This will also need to be set up within your VeraCore OMS for the value to pass through.

This can be set on a case-by-case basis for different orders using SourceCode as order metadata or checkout data, details below.

Send Customer Email Address to Logistics Plus

Select if you want the email address on the orders to be sent to Logistics Plus.

Check Logistics Plus for Backorder Status

Select this setting to schedule a daily appointment to check Logistics Plus for orders that have been set to the backorder status. You can edit the time the appointment runs from the View Appointments page in your Order Desk store, but it will only run once a day.

The appointment itself will not take any action on backorders. To have Order Desk take action when an order is reported as backordered by Logistics Plus, use the Rule Builder to create a rule on the event When Order Backordered at Logistics Plus and set any actions you want to have taken in the rule.

Once an order has been noted as backordered, Order Desk will stop checking to see if the order exits backer status. The next event expected is that the order is shipped, at which point the shipment details will be sent into Order Desk.

Send Price Details to Logistics Plus

If you want to send your price details to Logistics Plus with your orders, select this. Before enabling this, please set Tax Calculation Method to 3rd Party Tax Total in the OMS Basic System Information.

Automatically Send Imported Orders to Logistics Plus

If selected, every order that is added to Order Desk will automatically be sent to Logistics Plus.

Select this setting only if all orders will be sent to Logistics Plus. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent to Logistics Plus do not select this.

Inventory Management Settings

Sync Inventory

Enable if you want your inventory stock counts to be pulled in from Logistics Plus.

For more information, see the How to Work with Inventory Counts guide.

Sync Update Interval

If Sync Inventory is enabled, choose how often you want Order Desk to check Logistics Plus for inventory updates.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at Logistics Plus, set that name here. As Logistics Plus sends back reports, your custom name will be added as the location.

Product Settings

For more information on what these product settings in the Logistics Plus integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Logistics Plus uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.

To tell Logistics Plus what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

Notes and Limitations

  • Submitted SKUs are compared against Offers in the VeraCore system.
  • If the first name in an order is longer than 15 characters, the first name will be sent as an empty field and the full name will be sent in the last name field instead.
  • Logistics Plus has a 20 character limit for the order ID. Any order number that is longer than 20 characters will be sent with the last 20 characters as the order ID.

The following fields can be added as checkout data or order metadata to be passed through to Logistics Plus on an order by order basis:

Field Name Field Description
PO Number Send a PO Number to Logistics Plus.
Reference Number Send a Reference Number to Logistics Plus. Also works with ReferenceNumber as a Field Name.
ShippingAccount Add a third party shipping account number.
ShippingAccountZip The postal code connected to your shipping account.
ShippingAccountAddress1 The address connected to your shipping account. Can only be used if ShippingAccountZip is added to your order as well.
ShippingAccountAddress2 The second address line connected to your shipping account. Can only be used if ShippingAccountZip is added to your order as well.
ShippingAccountCity The city connected to your shipping account. Can only be used if ShippingAccountZip is added to your order as well.
ShippingAccountState The state connected to your shipping account. Can only be used if ShippingAccountZip is added to your order as well.
ShippingAccountCountry The country connected to your shipping account.
ShippingAccountCompany The company associated with your shipping account.
ShippingAccountEmail The email connected to your shipping account.
ThirdPartyType If setting ShippingAccount, use this field to specify a third party type number. Default is 4. 
SourceCode Set the source name on orders on a case-by-case basis if different from the default that comes from the source classification field in the settings above.
ReleaseDate Specify a ship date for the order.
OrderEntryView Assign a specific view for the order in Logistics Plus's OMS. If not specified, the default view will be used.
customer_project_id The customer project ID as it appears in Logistics Plus.
CampaignID Use if you need to group orders together from the same campaign.
UTCEntryDateTime Sends the timestamp as UTC.

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.

Item Level Details

The following can be set as item metadata or variations on the items in your orders.

Field Name Field Description
comments Any information added as comments will be sent to Logistics Plus.

If you are unfamiliar with how to add item metadata or variations to your items in Order Desk, see the How to Work with Inventory Details guide.

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