Stuller Integration

Order Desk can connect to Stuller's Jewelry fulfillment service and send your orders to them for fulfillment. As they ship your orders, tracking details will be sent back into Order desk and back through to the original shopping cart.


Integration Settings
Advanced Settings
Shipping Class Match
Custom Options & Limitations


To connect the Stuller integration, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable Stuller.

Alternatively, search for Stuller from the available integrations search.

Once enabled, enter your Stuller credentials. Your credentials are for the developer API connection and not what you use to login to your Stuller account.

Once entered, select your environment, Production for live or Staging for test and click to connect.

Integration Settings

After you have connected the integration, you can apply your preferences in the settings.

Mail Classes

Select your preferred domestic and international mail classes. The shipping methods selected will be used for all orders sent to Stuller unless, where different, the shipping method on the order matches Stuller's method name exactly.

If you need Stuller to use a specific shipping method on an order by order basis rather than defaulting to these settings, set your preferences in the Shipping Class Match section.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Stuller.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as Stuller sends shipment details back to Order Desk.

After Canceled, Move To

Select the folder you want orders to be moved into if they are canceled at Stuller.

Automatically Send Imported Orders to Stuller

If selected, every order that is added to Order Desk will automatically be sent to Stuller.

Select this setting only if all orders will be sent to Stuller. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent do not select this.

Advanced Settings

Select the advanced settings you want applied to the orders that are sent to Stuller.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Stuller uses, they won't know what methods you intend for them to use. When this happens, the default mail classes applied above will be used instead for all of your orders.

To tell Stuller what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

Custom Options & Limitations

Custom Options

To customize the details or instructions that are sent to Stuller for a particular order, you can set the following checkout data fields on the order:

Field Name Field Description
PONumber The customer's PO Number.
Instructions Instructions for Stuller about the order.
OrderType Default is 3PL.
Message1 The value for the first message field.
Message2 The value for the second message field.
PackingSlip URL for the PDF to be included as the packing slip with the order. Details here.

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.

Additionally, the following items can be set as item metadata in items in your order:

Field Name Field Description
StullerSKU The item SKU in Stuller.
RingSize (or Size) Set the ring size.
stone_number_x Set a SKU for the stone. Up to 4.
stone_location_x Set a location for the stone. Up to 4.
customer_stone_value_x Set a value for the stone in the event that it's supplied by the customer. Up to 4.
StullerMatchingChain Use to add a matching chain SKU to items that are compatible with chains (e.g. pendants).
StullerMatchingChain2 Use to add a second matching chain SKU to items that are compatible with chains (e.g. pendants).
GiftWrap Add a gift wrap option.

Engraving Options

The following items can be set as item metadata for items in your order that are meant to be engraved:

Field Name Field Description
font_type Sets the font type. Accepted values are:
  • Monoline
  • Lucida Handwriting
  • Old English
  • Script MT Bold
  • Colonna
  • Edwardian Script
  • Bookman
  • Helvetica
  • Typewriter
  • P22 Corinthia
engraving_line_location_x Location of the engraving. Up to 4 (e.g. engraving_line_location_1, engraving_line_location_2).
engraving_line_text_x Sets the engraving line for items that allow for multiple lines. Up to 4. Each line location has a character limit:
  • engraving_line_text_1: 8 characters
  • engraving_line_text_2: 13 characters
  • engraving_line_text_3: 8 characters
  • engraving_line_text_4: 8 characters
engraving_type Sets engraving type (e.g. laser engraving, logo, etc.).
fill_option Use to set engraving fill option if necessary.
fill_color Use to set the color of the engraving fill if necessary.
special_finish Use to set special finish.


Order Desk supports sending orders with payment terms, rings, and engraving information. If you need to submit chains, please contact Order Desk support.

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