IN THIS GUIDE
Order Desk can import orders from your shopping cart(s), apply custom information and then submit them to Fulfillrite for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s) if your store is set up for it.
This guide explains how to set up and use the Fulfillrite integration.
To connect to Fulfillrite, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the Fulfillrite integration.
You will need to get your Fulfillrite API Token and API Secret. These can be found in your Fulfillrite admin panel on the Account Settings page.
Enter these credentials in Order Desk and click to connect.
After you have connected the integration, you can apply any necessary details or preferences to the settings.
Default Mail Classes
Choose the shipping classes you want Fulfillrite to use for your orders.
If you need to apply specific methods for certain orders, match your method names to the names Fulfillrite uses in the Shipping Class Match section below.
After Import, Move To
Select the folder you want orders to be moved into after they are successfully sent to Fulfillrite.
You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into as Fulfillrite sends shipment details back to Order Desk.
If Canceled, Move To
Select the folder you want orders to be moved into if the order is canceled at Fulfillrite.
Check For Shipments
Select how often you want Order Desk to check Fulfillrite for shipment details.
Automatically Send Imported Orders To Fulfillrite
If selected, every order that is added to Order Desk will automatically be sent to Fulfillrite.
Select this setting only if all orders will be sent to Fulfillrite. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent to Fulfillrite do not select this.
Inventory Management Settings
Sync Fulfillrite Inventory
Enable if you want your inventory stock counts to be pulled in from Fulfillrite.
For more information, see the How to Work with Inventory Counts guide.
Sync Update Interval
If Sync Fulfillrite Inventory is enabled, choose how often you want Order Desk to check Fulfillrite for inventory updates.
Inventory Location Name
If you want to set a specific inventory location name for the products you have at Fulfillrite, set that name here. As Fulfillrite sends back reports, your custom name will be added as the location.
Product Code Match and Skip
For more information on how Product Code Match and Product Code Skip work, please read the Product Code guide.
Gift Message Field
Set the name of a checkout data field if you want the gift message in that field on an order to be sent to Fulfillrite. Fulfillrite charges a small fee for including a gift message.
If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.
Inventory Location Match
If you only want to send certain items to Fulfillrite, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted to Fulfillrite.
To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.
Shipping Class Match
If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Fulfillrite uses, they won't know what methods you intend for them to use. When this happens, the default mail classes applied above will be used instead for all of your orders.
To tell Fulfillrite what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.