NP Fulfilment Integration


Integration Setup
Inventory Syncing
Product Code Match
Shipping Class Match
Sending Orders to NP Fulfilment


Order Desk can send your orders directly to NP Fulfilment's fulfillment service. Read this guide to learn about the settings and options you have with the NP Fulfilment integration.

Integration Setup

To connect your NP Fulfilment account to Order Desk, click on Manage Integrations under the Integrations menu in the left sidebar. Under the Fulfillment tab, find and enable NP Fulfilment.

Alternatively, search for NP Fulfilment from the available integration search.

Enter your NP Fulfilment username and password to connect.

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by NP Fulfilment.


Once connected, you will have some settings and preferences to apply to the integration for your store.

Default Mail Class

Choose the default mail class you want to use for your orders. This shipping class will be used for any orders sent to NP Fulfilment that don't have their shipping method mapped to NP Fulfilment method in the shipping class match section.

To set up more than one shipping method, scroll down to the shipping class match section for instructions.

After Import, Move To

Select the folder orders should be moved to after they are sent to NP Fulfilment from Order Desk. Typically this is set to Prepared, but any custom folder can be used.

After Shipment, Move To

Select the folder orders should be moved to when NP Fulfilment sends tracking details back to Order Desk about them.

Automatically Send Imported Orders to NP Fulfilment

Select this option if you want all imported orders to be sent to NP Fulfilment.

If you have orders that you do not want sent to NP Fulfilment, do not enable this option. You will need to create rules to submit your orders to NP Fulfilment instead.

Inventory Syncing

Sync Inventory

Order Desk can pull in your inventory counts from NP Fulfilment if this setting is enabled.

Sync Update Interval

Choose how often you would like Order Desk to check NP Fulfilment for inventory reports.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at NP Fulfilment, set that name here. As NP Fulfilment sends back reports, your custom name will be added as the location.

Product Code Match

Product Code Match

Match SKUs from your shopping cart to the SKUs NP Fulfilment uses with product code match. More information on how to set this up can be found in the product code match guide.

To create bundles, refer to the product code match bundles section of the guide.

Product Code Skip

To prevent certain SKUs from being sent to NP Fulfilment, add them to the product code skip field. Any items included here will not be sent through with your orders. Add one SKU per line.

Gift Message Field

If your shopping cart sends gift messages through to Order Desk, enter the name of the checkout data field where the message is stored in the gift message field to have the message sent to NP Fulfilment.

Checkout data fields can be found in the top right corner of an order page:

In this example, the field name is "message_from_buyer". Put the field name, exactly as it is on your orders, into the gift message field box:

If the message exists on an order, it will be attached to the first product in the order sent to NP Fulfilment.

For more information, please read How to Work with Checkout Data.

Inventory Location Match

If you only want to send certain items to NP Fulfilment, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted to NP Fulfilment.

To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.

Shipping Class Match

Using the shipping class match feature, you can match as many different shipping methods as you offer to the methods NP Fulfilment uses to ensure your customers are getting the closest shipping option to what they selected at checkout.

For information on how to set up your shipping preferences, please read the shipping class match guide.

Sending Orders to NP Fulfilment

You can add custom details to your orders to be passed through to NP Fulfilment. The field names must be an exact match to this table.

Item Details

The following fields can be set as item metadata or variations for each item in an order.

Field Name Field Description
barcode Required. Set the barcode on the item.
dangerous_good Set as T or F; this is F by default.
mls Fill this out if NP Fulfilment asks you to.

Order Details

The following fields can be set as order metadata or checkout data to add or change the details that are sent to NP Fulfilment about the order. For more information on checkout data, please read the How to Work with Checkout Data guide.

Field Name Field Description
gift_wrapping Set to Y or N; this is N by default.
ArticleDescription Used for customs. Fill this out if NP Fulfilment asks you to.
WebsiteCode Fill this out if NP Fulfilment asks you to.
IPAddress Default is
dangerous_goods Set as T or F; this is F by default.

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