Active Ants Integration

Overview

Order Desk can send orders directly to Active Ants then pull shipment details back into your orders in Order Desk and send them to your shopping carts, if applicable.

This guide covers the setup, settings and special features with the Active Ants integration.

Integration Setup

To connect to Active Ants, click on Manage Integrations in the left sidebar. Under the Fulfillment tab, find and click to enable the Active Ants integration.

Alternatively, search for Active Ants from the available integration search: 

On the integration page, select the environment and add your Active Ants username and password to connect.

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Active Ants.

Settings

Environment

Displays your current environment, which can be switched as needed.

After Import, Move To

Select the folder orders should be moved to after they are sent to Active Ants from Order Desk. Typically this is set to Prepared, but any custom folder can be used.

After Shipment, Move To

Select the folder orders should be moved to when Active Ants sends tracking details back to Order Desk. Typically this is set to Closed, but any custom folder can be used.

Check for Shipments

Select how often Order Desk should check Active Ants for new shipments.

Default Delivery Date

Set the number of days for when the order should leave the warehouse and reach the customer. This can be changed on an order by order basis, details below.

Allow Partial Deliveries

Select whether Active Ants should send partial shipments on orders that aren't fully in stock. If enabled, tracking numbers will be sent back as partial shipments are sent. 

Please keep in mind that not all shopping carts or marketplaces will except multiple tracking numbers for a single order.

Default Payment Method

Select the default payment method from the list set up in your Active Ants account. This can be changed on an order by order basis, details below. This field is required by Active Ants.

Default Order Type

Select the default order type from the list set up in your Active Ants account. This can be changed on an order by order basis, details below. This field is required by Active Ants.

Default Langauge

Select the default language from the list set up in your Active Ants account. This can be changed on an order by order basis, details below. This field is required by Active Ants.

Default Mail Class

Choose the  default mail class you want to use for your orders. This shipping class will be used for any orders sent to Active Ants that aren't mapped to one of the mail classes they use.

To set up more than one shipping method, scroll down to the Shipping Class Match section for instructions.

Send Customer Email Address to Active Ants

Select if you want the email address on the orders to be sent to Active Ants.

Automatically Send Imported Orders to Active Ants

If you plan to automatically submit every order to Active Ants for fulfillment, you can enable this setting. All orders will be sent as they come in to Order Desk.

If you have any other fulfillment services or will have any orders you don't want to send to Active Ants, keep this disabled. Use rules to submit orders to the appropriate vendor or fulfillment service instead.

Inventory Syncing

Sync Inventory

If you would like Active Ants to send inventory reports to Order Desk, enable this setting. If enabled, your stock counts will be pulled into Order Desk on the interval selected in the next setting.

Sync Update Interval

If Sync Inventory is enabled, select the interval you would like Order Desk to pull in inventory updates from Active Ants.

Inventory Location Name

By default, inventory updates will add Active Ants as the location name on each item updated. If you would like to override this to use a different name, add that here.

Product Settings

For more information on what these product settings in the Active Ants integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Shipping Class Match

Use the shipping class match feature to match as many different shipping methods as you offer to the specific shipping classes that Active Ants uses to ensure your customers are getting the closest shipping option to what they selected at checkout.

For information on how to set up your shipping preferences, please see the shipping class match guide.

Order Level Details

The following details can be submitted with an order as either checkout data or order metadata. For more information on what each field means, please talk to Active Ants.

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.

Item Level Details

The following can be set as item metadata or variations on the items in your orders.

If you are unfamiliar with how to add item metadata or variations to your items in Order Desk, see the How to Work with Inventory Details guide.