Logistech Solutions Integration

IN THIS GUIDE

Overview
Setup
Integration Settings
Inventory Syncing
Product Settings
Shipping Class Match

Overview

Order Desk can import orders from your shopping cart(s), apply custom information and then submit them to Logistech Solutions for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s) if your store is set up for it.

This guide explains how to set up and use the Logistech Solutions integration.

Setup

To connect to Logistech, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the Logistech integration.

Alternatively, search for Logistech Solutions from the available integrations search:

Give the provided webhook URL to your Logistech customer service representative so Order Desk can receive shipment information from Logistech. Enter your Logistech credentials to finish the connection.

Integration Settings

After you have connected the integration, you can apply any necessary details or preferences to the settings.

Environment

Select the environment your connection should be in, Live or Test.

Default Mail Class

Choose the mail class you want Logistech to use for your orders.

If you need to apply specific methods for certain orders, match your method names to the names Logistech uses in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Logistech.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as Logistech sends shipment details back to Order Desk.

Notification URL

If you skipped this step when connecting the integration, give this webhook Notification URL to your Logistech customer service representative. This is necessary for Logistech to be able to send shipment notifications back into your orders in Order Desk.

Inventory Syncing

Sync Inventory

Enable if you want your inventory stock counts to be pulled in from Logistech.

For more information, see the How to Work with Inventory Counts guide.

Sync Update Interval

If Sync Inventory is enabled, choose how often you want Order Desk to check Logistech for inventory updates.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at Logistech, set that name here. As Logistech sends back reports, your custom name will be added as the location.

Product Settings

Product Code Match and Skip

For more information on how Product Code Match and Product Code Skip work, please read the Product Code guide.

Gift Message Field

Set the name of a checkout data field if you want the gift message in that field on an order to be sent to Logistech. Logistech charges a small fee for including a gift message.

If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.

Inventory Location Match

If you only want to send certain items to Logistech, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted to Logistech.

To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Logistech uses, they won't know what methods you intend for them to use. When this happens, the default mail classes applied above will be used instead for all of your orders.

To tell Logistech what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

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