Falcon Fulfillment Integration

IN THIS GUIDE

Overview
Integration Setup
Settings
Inventory Syncing
Product Code Match
Shipping Class Match

Overview

Order Desk can send orders directly to Falcon Fulfillment then pull shipment details back into your orders here and send them to your shopping carts, if applicable.

This guide covers the setup, settings and special features with the Falcon Fulfillment integration.

Integration Setup

To enable the integration, click on the Manage Integrations link in the Integrations menu in the left sidebar.

Under the Fulfillment tab, find and enable Falcon Fulfillment.

In the integration page, add your Falcon API key to connect.

Settings

Default Mail Class

Choose the default mail class you want to use for your orders. This shipping class will be used for any orders sent to Falcon that aren't mapped to one of the mail classes they use.

To set up more than one shipping method, scroll down to the Shipping Class Match section for instructions.

After Import, Move To

Select the folder orders should be moved to after they are sent to Falcon from Order Desk. Typically this is set to Prepared, but any custom folder can be used.

After Shipment, Move To

Select the folder orders should be moved to when Falcon sends tracking details back to Order Desk.

If Canceled, Move To

Select the folder you want orders to be moved into if they are canceled at Falcon.

Automatically Send Imported Orders to Falcon Fulfillment

If you plan to automatically submit every order to Falcon for fulfillment, you can enable this setting. All orders will be sent as they come in to Order Desk.

If you have any other fulfillment services or will have any orders you don't want to send to Falcon, keep this disabled. Use rules to submit orders to the appropriate vendor or fulfillment service instead.

Inventory Syncing

Sync Inventory

If you would like Falcon to send inventory reports to Order Desk, enable this setting. If enabled, your stock counts will be pulled into Order Desk on the interval selected in the next setting.

Sync Update Interval

If Sync Inventory is enabled, select the interval you would like Order Desk to pull in inventory updates from Falcon.

Inventory Location Name

By default, inventory updates will add Falcon Fulfillment as the location name on each item updated. If you would like to override this to use a different name, add that here.

Product Code Match

Product Code Match

If the SKUs in your shopping cart don't match the SKUs Falcon has for your products, you can match them to each other here. More information on how to set this up can be found in the product code match guide.

To create bundles, refer to the product code match bundles section of the guide.

Product Code Skip

To prevent certain SKUs from being sent to Falcon, add them to the product code skip field. Any items included here will not be sent through with your orders. Add one SKU per line.

Inventory Location Match

If you only want to send certain items to Falcon, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted.

To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.

Shipping Class Match

Use the shipping class match feature to match as many different shipping methods as you offer to the specific shipping classes that Falcon uses. This ensures your customers are getting the closest shipping option to what they selected at checkout.

For information on how to set up your shipping preferences, please see the shipping class match guide.

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