Verde Fulfillment USA Integration

This integration allows you to connect to Verde Fulfillment USA's VeraCore-backed warehouses.

Order Desk can import orders from your shopping cart(s), apply custom information and then submit them to Verde Fulfillment USA for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s) if your store is set up for it.


Integration Settings
Inventory Management Settings
Product Settings
Shipping Class Match
Notes and Limitations
Item Level Details


To connect to Verde Fulfillment USA, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the Verde Fulfillment USA integration.

Once enabled, enter your Verde Fulfillment USA username and password and click to connect.

When setting up VeraCore Web Service users, be sure to add permissions for the following services:
  • AddOrder
  • GetOffers
  • GetOrderInfo
  • GetShippingCharge
  • CancelOrder

Integration Settings

After you have connected the integration, you can apply any necessary details or preferences to the settings.

Default Mail Class

Choose the shipping class you want Verde Fulfillment USA to use for your orders.

If you need to apply specific methods for certain orders, match your method names to the names Verde Fulfillment USA uses in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Verde Fulfillment USA.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as Verde Fulfillment USA sends shipment details back to Order Desk.

If Canceled, Move To

Select the folder you want orders to be moved into if they are canceled at Verde Fulfillment USA.

For more information, see the Working with Folders guide.

Check for Shipments

Choose the time interval for how often you want Order Desk to check for new shipments in Verde Fulfillment USA.

Source Classification

To send the source name of your orders into VeraCore, set that value here. This will also need to be set up within your VeraCore OMS for the value to pass through.

This can be set on a case-by-case basis for different orders using SourceCode as order metadata or checkout data, details below.

Send Customer Email Address to Verde Fulfillment USA

Select if you want the email address on the orders to be sent to Verde Fulfillment USA.

Check Verde Fulfillment USA for Backorder Status

Select this setting to schedule a daily appointment to check Verde Fulfillment USA for orders that have been set to the backorder status. You can edit the time the appointment runs from the View Appointments page in your Order Desk store, but it will only run once a day.

The appointment itself will not take any action on backorders. To have Order Desk take action when an order is reported as backordered by Verde Fulfillment USA, use the Rule Builder to create a rule on the event When Order Backordered at Verde Fulfillment USA and set any actions you want to have taken in the rule.

Once an order has been noted as backordered, Order Desk will stop checking to see if the order exits backer status. The next event expected is that the order is shipped, at which point the shipment details will be sent into Order Desk.

Send Price Details to Verde Fulfillment USA

If you want to send your price details to Verde Fulfillment USA with your orders, select this. Before enabling this, please set Tax Calculation Method to 3rd Party Tax Total in the OMS Basic System Information.

Automatically Send Imported Orders to Verde Fulfillment USA

If selected, every order that is added to Order Desk will automatically be sent to Verde Fulfillment USA.

Select this setting only if all orders will be sent to Verde Fulfillment USA. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent to Verde Fulfillment USA do not select this.

Inventory Management Settings

Sync Inventory

Enable if you want your inventory stock counts to be pulled in from Verde Fulfillment USA.

For more information, see the How to Work with Inventory Counts guide.

Sync Update Interval

If Sync Inventory is enabled, choose how often you want Order Desk to check Verde Fulfillment USA for inventory updates.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at Verde Fulfillment USA, set that name here. As Verde Fulfillment USA sends back reports, your custom name will be added as the location.

Product Settings

For more information on what these product settings in the Verde Fulfillment USA integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Verde Fulfillment USA uses, they won't know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.

To tell Verde Fulfillment USA what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

Notes and Limitations

  • Submitted SKUs are compared against Offers in the VeraCore system.
  • If the first name in an order is longer than 15 characters, the first name will be sent as an empty field and the full name will be sent in the last name field instead.
  • Verde Fulfillment USA has a 20 character limit for the order ID. Any order number that is longer than 20 characters will be sent with the last 20 characters as the order ID.

The following fields can be added as checkout data or order metadata to be passed through to Verde Fulfillment USA on an order by order basis:

Field Name Field Description
BillingCode Default is Sender. Set BillThirdParty or Recipient if necessary.
CancelDate Default is one year from the current date. To change the default date, set a time in this format: +2weeks.
Carrier Overwrite the carrier set in the shipping class match settings.
Mode Overwrite the shipping mode (Service ID) from the shipping class match settings.
PONumber Set a custom PO Number. If not entered, the Order ID will be sent.
InvoiceNumber Set the invoice number for the order.
SCACCode Set the SCAC code for the order.
ShippingAccount Set the third party shipping account number to be used for the order.
ShippingAccountZip Set the zip code associated with the third party shipping account.
RetailerID Set the Retailer ID for the order.   
RetailerName Set the retailer name if necessary.
RequireDeliveryConfirmation Set to 1 if you'd like to receive delivery confirmation for your order.
RequireReturnReceipt Set to 1 if you require a return receipt for your order.
Insured Set to 1 if you'd like your order to be insured.
DeliveryConfirmationType Choose how you want the delivery for your order to be confirmed. Accepted values are delivery, signature, adult_signature, direct_signature and none. Please note that these values are case sensitive.
DryIceWeight Set the weight of dry ice.
InsuranceAmount Set the value of the insurance paid for the order.
InsuranceType Set the type of insurance that you want on the order. Accepted values are 106 for "Carrier" insurance and 107 for "Third-party" insurance.
InternationalContentsType Set the kind of goods that are in your international shipments. For example, you can choose documents, gift, merchandise, returned_goods, sample or none.
InternationalNonDelivery Choose how your international orders should be handled in case they are not delivered. The options available include treat_as_abandoned, return_to_sender, and none. Please note that these values are case sensitive.
IsResidential Set to 1 to for residential delivery .
SaturdayDelivery Set to 1 to for a Saturday delivery.
ExpectedDate If this field is present, Order Desk checks for the expected ship date value and sends that data with your order.
EarliestShipDate If this field is present, Order Desk checks for the earliest ship date value and sends that data with your order.

If you are unfamiliar with checkout data, see the How to Work with Checkout Data guide.

Item Level Details

The following can be set as item metadata or variations on the items in your orders.

Field Name Field Description
notes Any information added as comments will be sent to Verde Fulfillment USA.

If you are unfamiliar with how to add item metadata or variations to your items in Order Desk, see the How to Work with Inventory Details guide.

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