ACI Integration


Integration Settings
Product Settings
Sending Orders to ACI


Order Desk can submit your print on demand orders to ACI. As ACI fulfills your orders, the shipment info will automatically be pulled back into your orders here in Order Desk and sent back to the original shopping cart, if your store is set up for that.

This guide will explain how to set up the ACI integration and will provide an overview of the different settings within this integration.


To connect to ACI, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, find and click to enable the ACI integration.

Alternatively, search for ACI from the available integration search:

On the ACI setup page, enter the credentials that ACI has provided for you.

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by ACI.

Integration Settings

Once connected, you will have a few settings where you can set your preferences for this integration.

Default Mail Class

Select the default mail class you want ACI to use for your orders. The shipping method chosen here will be used for all orders where the method on the order does not match any of ACI's shipping method names.

Default Shipping Method

Select the default shipping method you would like ACI to use for your orders.

After Import, Move To

Select the folder you want orders to be moved into after they are sent to ACI.

If you want to use a custom folder, create your own from Store Settings. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into when ACI sends shipment details back into Order Desk.

Product Settings

Product Code Match and Skip

For more information on how Product Code Match and Product Code Skip work, please read the Product Code guide.

Sending Orders to ACI

For detailed instructions on how to use Order Desk with your Print on Demand orders, please read through the Print on Demand fulfillment guide. 

Preparing Your Items

The following fields can be set as variations or item metadata for each item in an order.

Field Name Field Description
print_sku Item code for ACI's product.
print_url Link to artwork file. Use print_url_1 and print_url_2 for double-sided prints.

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