Complemar Integration

Order Desk can import orders from your shopping cart(s), apply custom information and then submit them to Complemar (also known as Fulfillify) for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s) if your store is set up for it.


Integration Settings
Inventory Management Settings
Product Settings
Sending Orders to Complemar


To connect to Complemar, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the Complemar integration.

Alternatively, search for Complemar from the available integration search.

Enter your Complemar API Key and click to connect.

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Complemar.

Integration Settings

After you have connected the integration, you can apply any necessary details or preferences to the settings.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Complemar.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as Complemar sends shipment details back to Order Desk.

Inventory Management Settings

Sync Inventory

Enable if you want your inventory stock counts to be pulled in from Complemar.

For more information, see the How to Work with Inventory Counts guide.

Sync Interval

If Sync Inventory is enabled, choose how often you want Order Desk to check Complemar for inventory updates.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at Complemar, set that name here. As Complemar sends back reports, your custom name will be added as the location.

Product Settings

For more information on what these product settings in the Complemar integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Sending Orders to Complemar

Order Level Details

The following details can be submitted with an order as either checkout data or order metadata. For more information on what each field means, please talk to Complemar.

Field Name Field Description
ShipReference1-3   Send through shipping reference information by setting ShipReference1, ShipReference2 and/or ShipReference3.
ArriveByDate Include the date your order will be arriving by.
PackingSlip URL for the PDF to be included as the packing slip with the order. Details here.

For more information on checkout data, see the How to Work with Checkout Data guide.

Item Level Details

The following can be set as item metadata or variations on the items in your orders.

Field Name Field Description
ItemMessage Set a custom message to be sent along with your items. Each individual item field can have its own ItemMessage field.

If you are unfamiliar with how to add item metadata or variations to your items in Order Desk, see the How to Work with Inventory Details guide.

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