IN THIS GUIDE
Order Desk can import orders from your shopping cart(s), apply custom information and then submit them to Complemar (also known as Fulfillify) for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s) if your store is set up for it.
This guide explains how to set up and use the Complemar integration.
To connect to Complemar, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the Complemar integration.
Alternatively, search for Complemar from the available integration search.
Enter your Complemar API Key and click to connect.
Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Complemar.
After you have connected the integration, you can apply any necessary details or preferences to the settings.
Default Mail Class
Choose the mail class you want Complemar to use for your orders.
After Import, Move To
Select the folder you want orders to be moved into after they are successfully sent to Complemar.
You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into as Complemar sends shipment details back to Order Desk.
Inventory Management Settings
Enable if you want your inventory stock counts to be pulled in from Complemar.
For more information, see the How to Work with Inventory Counts guide.
If Sync Inventory is enabled, choose how often you want Order Desk to check Complemar for inventory updates.
Inventory Location Name
If you want to set a specific inventory location name for the products you have at Complemar, set that name here. As Complemar sends back reports, your custom name will be added as the location.
Product Code Match and Skip
For more information on how Product Code Match and Product Code Skip work, please read the Product Code guide.
Picklist Message Field
Set the name of a checkout data field if you want the message in that field on an order to be sent to Complemar as instructions for the picklist.
If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.
Inventory Location Match
If you only want to send certain items to Complemar, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted to Complemar.
To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.
Sending Orders to Complemar
Order Level Details
The following details can be submitted with an order as either checkout data or order metadata. For more information on what each field means, please talk to Complemar.
|Field Name||Field Description|
|ShipReference1-3||Send through shipping reference information by setting ShipReference1, ShipReference2 and/or ShipReference3.|
|ArriveByDate||Include the date your order will be arriving by.|
For more information on checkout data, see the How to Work with Checkout Data guide.
Item Level Details
The following can be set as item metadata or variations on the items in your orders.
|Field Name||Field Description|
|ItemMessage||Set a custom message to be sent along with your items. Each individual item field can have its own ItemMessage field.|
If you are unfamiliar with how to add item metadata or variations to your items in Order Desk, see the How to Work with Inventory Details guide.