FedEx Supply Chain Integration

IN THIS GUIDE

Overview
Setup
Integration Settings
Inventory Management Settings
Product Settings
Shipping Class Match
Special Fields

Overview

Order Desk can import orders from your shopping cart(s), apply custom information and then submit them to FedEx Supply Chain for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart(s) if your store is set up for it.

This guide explains how to set up and use the FedEx Supply Chain integration.

Setup

To connect to FedEx Supply Chain, click on the Manage Integrations link in the left sidebar and under the Fulfillment tab find and enable the FedEx Supply Chain integration.

Once enabled, click the Connect To FedEx Supply Chain button. This will take you to FedEx to login to your account and create the connection to Order Desk.

Integration Settings

After you have connected the integration, you can apply your preferences to the settings.

Mail Classes

Choose the shipping classes you want FedEx Supply Chain to use for your US, Canadian and international orders.

If you need to apply specific methods for certain orders, match your method names to FedEx Supply Chain's names in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to FedEx Supply Chain.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as FedEx Supply Chain sends shipment details back to Order Desk.

If Canceled, Move To

Select the folder you want orders to be moved into if they are canceled with at FedEx Supply Chain.

Shipper Phone Number

FedEx requires a phone number for every shipment. To avoid delays or problems with orders that may not have a number, add a backup phone number you want to use on any orders where your customer has not provided one.

Send Customer Email Address to FedEx Supply Chain

Select if you want the email address on the orders to be sent to FedEx Supply Chain.

Automatically Send Imported Orders to FedEx Supply Chain

If selected, every order that is added to Order Desk will automatically be sent to FedEx Supply Chain.

Select this setting only if all orders will be sent to FedEx Supply Chain. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent to FedEx Supply Chain do not select this.

Inventory Management Settings

Sync Inventory

Your inventory imports will be set up by Order Desk support for you. You can enable this setting if you want to pull inventory counts back from FedEx Supply Chain more often.

For more information, see the How to Work with Inventory Counts guide.

Sync Update Interval

Choose how often you want Order Desk to pull in inventory updates from FedEx Supply Chain.

Facility ID List

Add info here if FedEx Supply Chain asks you to, otherwise leave empty.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at FedEx Supply Chain, set that name here. As FedEx Supply Chain sends back reports your custom name will be added as the location.

Product Settings

Product Code Match and Skip

For more information on how Product Code Match and Product Code Skip work, please read the Product Code guide.

Gift Message Field

To send the gift message field through with orders, add the checkout data field name where gift messages are stored in your orders.

If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.

Picklist Message Field

Set the name of a checkout data field if you want the message in that field on an order to be sent to FedEx Supply Chain as instructions for the picklist.

Inventory Location Match

If you only want to send certain items to FedEx Supply Chain, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted to FedEx Supply Chain.

To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names FedEx Supply Chain uses, they won't know what methods you intend for them to use. When this happens, the default mail classes applied above will be used instead for all of your orders.

To tell FedEx Supply Chain what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.

Special Fields

We can send special values to FedEx Supply Chain along with the order. Here is a table of the data that can be set in the checkout data or order metadata.

Field Name Description
PONumber This is the externalOrderNumber. If not entered, we will send the regular order ID.
OrderType B2B or B2C. Defaults to B2C
ShipType PCL or LTL. Defaults to PCL (parcel)
HoldUntilDate Enter a date, by default doesn't pass anything
Facility Valid values are  HFY or FCA. By default doesn't pass anything
Dropship 1 or 0. Defaults to 0
AlternatePackaging 1 or 0. Defaults to 0
ExcludeCollateral 1 or 0. Defaults to 0
ShipToLocNumber Ship to Location Number or Distribution Center Number that shipment is being sent to. Defaults to nothing.
StoreNumber Store Number or Ultimate Destination Number when a shipment is sent to a DC but needs to be marked / packed for a specific location. Defaults to nothing.
GiftFrom From name on gift field
GiftTo To name on gift field
MarketplaceID If required in ExternalRefID field
VendorID If required in ExternalRefID field
TradingPartnerID If required in ExternalRefID field
AdultSignatureRequired Sets COA accessorial field
DirectSignatureRequired Sets COS accessorial field
SaturdayDelivery Sets SAT accessorial field
DeclaredValue Sets DVL accessorial field
ExternalLineID This is set at the item level (in variation or item metadata) and will pass along at the item level. We will also pull applicable Amazon Order Item ID fields by default and pass along for Seller Fulfilled Prime functionality.

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