ShipNetwork Integration

Order Desk can import orders from your shopping cart(s) and then submit them to ShipNetwork for fulfillment. As orders are fulfilled, shipment and inventory information can be sent back into Order Desk.


Integration Settings
Inventory Syncing
Product Settings
Shipping Class Match


To connect to ShipNetwork, click on the Manage Integrations link in the left sidebar. Under the Fulfillment tab find and enable the ShipNetwork integration.

First, you'll need to make sure your webhook URL is added to your ShipNetwork account settings. If you're not seeing an option to add a webhook in your ShipNetwork account, you'll need to contact them directly so they can enable that feature for you.

After you've added your webhook, you'll then enter your ShipNetwork credentials. Your User Identifier and User Secret keys are located in ShipNetwork under your SmartFill Client Account settings (in the API Access section), however you will need to reach out to ShipNetwork directly to obtain your Client ID.

Once you have filled this out, click connect to proceed.

Integration Settings

Order Type

Select whether your orders should be in Consumer or Business mode.

Default Mail Classes

Choose the shipping classes you want ShipNetwork to use for your orders.

If you need to apply specific methods for certain orders, match your method names to the names ShipNetwork uses in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to ShipNetwork.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as ShipNetwork sends shipment details back to Order Desk.

Check For Shipments

Select how often Order Desk should check ShipNetwork for shipment information.

Send Customer Email Address to ShipNetworkSL

Select if you want the customer email address sent to ShipNetwork with each order.

Automatically Send Imported Orders To ShipNetworkSL

If selected, every order that is added to Order Desk will automatically be sent to ShipNetwork.

Select this setting only if all orders will be sent to ShipNetwork. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent to ShipNetwork do not select this.

Status Webhook URL

This url must be set up at ShipNetwork for shipment synchronization. If you have already set up the URL as part of your initial connection to the integration, there is no need to do it a second time.

Inventory Syncing

Sync Inventory

Enable if you want your inventory stock counts to be pulled in from ShipNetwork.

For more information, see the How to Work with Inventory Counts guide.

Sync Update Interval

If Sync Inventory is enabled, choose how often you want Order Desk to check ShipNetwork for inventory updates.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at ShipNetwork, set that name here. As ShipNetwork sends back reports, your custom name will be added as the location.

Product Settings

For more information on what these product settings in the ShipNetwork integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names ShipNetwork uses, they won't know what methods you intend for them to use. The default mail classes applied above will be used instead for all of your orders.

To tell ShipNetwork what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.


When sending orders to ShipNetwork, any order items that have a price of 0.00 will be submitted as unitPrice 0.01. This is because ShipNetwork does not accept 0.00 as an item total.

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