Rakuten Super Logistics Integration


Integration Settings
Inventory Syncing
Product Settings
Shipping Class Match


Order Desk can import orders from your shopping cart(s) and then submit them to Rakuten Super Logistics for fulfillment. As orders are fulfilled, shipment and inventory information can be sent back into Order Desk.

This guide explains how to set up and use the Rakuten integration.


To connect to Rakuten, click on the Manage Integrations link in the left sidebar. Under the Fulfillment tab find and enable the Rakuten integration.

First, you'll need to make sure your webhook URL is added to your Rakuten account settings. If you're not seeing an option to add a webhook in your Rakuten account, you'll need to contact them directly so they can enable that feature for you.

After you've added your webhook, you'll then enter your Rakuten credentials. Your User Identifier and User Secret keys are located in Rakuten under your SmartFill Client Account settings (in the API Access section), however you will need to reach out to Rakuten directly to obtain your Client ID.

Once you have filled this out, click connect to proceed.

Integration Settings

After you have connected the integration, you can apply your preferences to the settings.

Order Type

Select whether your orders should be in Consumer or Business mode.

Default Mail Classes

Choose the shipping classes you want Rakuten to use for your orders.

If you need to apply specific methods for certain orders, match your method names to the names Rakuten uses in the Shipping Class Match section below.

After Import, Move To

Select the folder you want orders to be moved into after they are successfully sent to Rakuten.

You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.

After Shipment, Move To

Select the folder you want orders to be moved into as Rakuten sends shipment details back to Order Desk.

Check For Shipments

Select how often Order Desk should check Rakuten for shipment information.

Send Customer Email Address to RakutenSL

Select if you want the customer email address sent to Rakuten with each order.

Automatically Send Imported Orders To RakutenSL

If selected, every order that is added to Order Desk will automatically be sent to Rakuten.

Select this setting only if all orders will be sent to Rakuten. If any orders will not be sent, or if you need a delay between when an order is imported into Order Desk and when it is sent to Rakuten do not select this.

Inventory Syncing

Sync Inventory

Enable if you want your inventory stock counts to be pulled in from Rakuten.

For more information, see the How to Work with Inventory Counts guide.

Sync Update Interval

If Sync Inventory is enabled, choose how often you want Order Desk to check Rakuten for inventory updates.

Inventory Location Name

If you want to set a specific inventory location name for the products you have at Rakuten, set that name here. As Rakuten sends back reports, your custom name will be added as the location.

Product Settings

For more information on what these product settings in the Rakuten integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Shipping Class Match

If the shipping methods you set up in your shopping cart(s) don't match the shipping method names Rakuten uses, they won't know what methods you intend for them to use. When this happens, the default mail classes applied above will be used instead for all of your orders.

To tell Rakuten what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.


When sending orders to Rakuten, any order items that have a price of 0.00 will be submitted as unitPrice 0.01. This is because Rakuten does not accept 0.00 as an item total.

Still need help? Contact Us Contact Us