IN THIS GUIDE
Merchants who have an online store with Ecwid can use the Order Desk Ecwid integration to automatically import orders into Order Desk. This guide will go over the Ecwid Integration Settings.
Enable Instant Download for your Ecwid orders to import into Order Desk as they are placed.
Backup Check Schedule
The backup check schedule is a scheduled appointment to check Ecwid for any new orders. If instant download is enabled, the backup check schedule will run in the background in case any orders were not downloaded when they were placed. This can happen if an order status is initially incomplete or not paid. The instant download will not be able to pull those orders in immediately, but the backup check will find them after the status is updated.
If instant download is disabled, the backup check schedule can be used to pull in orders on the schedule you select instead.
Choose the Payment Status of the orders that you want to be brought into Order Desk. Options are Paid Only and All Except For Incomplete.
Choose the Fulfillment Status of the orders that you want to be brought into Order Desk. Options are Awaiting Processing, Awaiting Processing & Processing, and All Orders.
Folder for New Orders
Choose the folder where you would like your new Ecwid orders to be added to as they are downloaded. Default folders in Order Desk are New, Prepared, Closed and Canceled, however, you can create your own custom folders. For more information on working with folders, see our Getting Started guide.
Sync Tracking Numbers
If the Sync Tracking Numbers setting is enabled, Order Desk will send the shipment information back to Ecwid automatically and update the orders there.
If disabled, tracking and fulfillment details will not be sent back to Ecwid. If you prefer, you can send a shipment notification email from Order Desk to your customers, but your orders in Ecwid will need to be closed another way.
If you want Order Desk to sync your inventory availability back to Ecwid, enable the Sync Inventory setting. As inventory counts are updated here, Order Desk will send those numbers back over to Ecwid to update your product availability there.
If you need your order numbers from Ecwid to have a prefix added to them, you can set the prefix here.
As an example, order #1234 with the prefix EC- will come into Order Desk as order #EC-1234.
If you only want to import orders being shipped to certain countries, set the two digit country abbreviations in the country filter with multiple countries separated by a comma. For example, if you only want to import orders for the United States and Canada, add US, CA to this field. Any country not listed will be skipped.
Leave this filter empty if you want to import all orders regardless of the shipping country.
Manually Import Orders
Orders will automatically begin to download from Ecwid when the integration is enabled, but if you need to pull in any older orders, you can do so with the Manually Import Orders button.
Ecwid has a limit that only allows 100 orders per page to be manually pulled. If you need to import a large number of orders, you can set the Orders Per Page to 100, then set your Record Offset to 100 and click on the Manually Import Orders button. After pulling in the orders, if you have more that need to be imported, change the Record Offset to 200, then 300, etc., until all of your orders have been imported.
If you don't have as many orders to pull in, you can set a smaller number of Orders Per Page, such as the default 50, and set your Record Offset to the same number. If more need to be imported, double your Record Offset number and continue importing until all of your orders have come into Order Desk.
Manually Import Inventory Items
Order Desk can import all of your inventory items from Ecwid. To do this, click on the Import Inventory Items Now button.
Once imported, you can manage your inventory from Order Desk and add extra details to your items, among other features. If you would like to know more details about the inventory features available to you in Order Desk, please read our Inventory Items guide.
Products that are set to an unlimited quantity in Ecwid won't be imported into Order Desk. You will need to give your products a specific quantity for them to import.