Shipwire Integration

Overview

Order Desk can send your orders directly to Shipwire’s fulfillment service. Read this guide to learn about the settings and options you have with the Shipwire integration.

Integration Setup

To connect your Shipwire account to Order Desk, click on Manage Integrations under the Integrations menu in the left sidebar. Under the Fulfillment tab, find and enable Shipwire.

Alternatively, search for Shipwire from the available integration search. 

Select the environment your store should be in for this connection then enter your Shipwire username (email) and password. If you created an API-only username and password you can enter that here as well. Click Connect to enable the integration.

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Shipwire.

Settings

Once connected, you will have some settings and preferences to apply to the integration for your store.

Environment

This shows the environment chosen during setup. If you need to change the environment, click the Disconnect button from the lower right corner of the integration settings:

Then select the new environment and put in your credentials again to reconnect.

Default Mail Class

Choose the default mail class you want to use for your orders. This shipping class will be used for any orders sent to Shipwire that don't have their shipping method mapped to Shipwire's method in the shipping class match section.

To set up more than one shipping method, scroll down to the shipping class match section for instructions.

After Import, Move To

Select the folder orders should be moved to after they are sent to Shipwire from Order Desk. Typically this is set to Prepared, but any custom folder can be used.

After Shipment, Move To

Select the folder orders should be moved to when Shipwire sends tracking details back to Order Desk about them.

If Canceled, Move To

Select the folder orders should be moved to if they are canceled at Shipwire.

Default Ship From Name

Shipwire will use the name set here as the ship from name on your shipments.

Currency Code

Set the store's currency code so customs information will be accurate.

Automatically Send Imported Orders to Shipwire

Select this option if you want all imported orders to be sent to Shipwire.

If you have orders that you do not want sent to Shipwire, do not enable this option. You will need to create rules to submit your orders to Shipwire instead.

Orders Can Be Split For Faster Shipping

Select this option if you want Shipwire to split your orders into multiple shipments for faster shipping times.

Inventory Syncing

Sync Shipwire Inventory

Order Desk can pull in your inventory counts from Shipwire if this setting is enabled.

Update Interval

Choose how often you would like Order Desk to check Shipwire for inventory reports.

Sync Warehouse

Select the warehouse where your inventory is stored. Order Desk will download your inventory updates from this warehouse.

Warehouse ID List

If you have inventory in more than one warehouse, add the warehouse IDs here, separated by a comma, and Order Desk will download your inventory from each.

Product Code Match

Product Code Match

Match SKUs from your shopping cart to the SKUs Shipwire uses with product code match. More information on how to set this up can be found in the product code match guide.

To create bundles, refer to the product code match bundles section of the guide.

Product Code Skip

To prevent certain SKUs from being sent to Shipwire, add them to the product code skip field. Any items included here will not be sent through with your orders. Add one SKU per line.

Gift Message Field

If your shopping cart sends gift messages through to Order Desk, enter the name of the checkout data field where the message is stored in the gift message field to have the message sent to Shipwire.

Checkout data fields can be found in the top right corner of an order page:

In this example, the field name is "message_from_buyer". Put the field name, exactly as it is on your orders, into the gift message field box:

If the message exists on an order, it will be attached to the first product in the order sent to Shipwire.

For more information, please read How to Work with Checkout Data.

Inventory Location Match

If you only want to send certain items to Shipwire, you can set the inventory location name from the item in this field. Orders with items that don't have an exact match will not be submitted to Shipwire.

To avoid confusion about which items in which orders are being sent for fulfillment, it is generally better to split orders than to use this field. If you do choose to use this field, please be careful that your inventory location names match exactly.

Shipping Class Match

Using the shipping class match feature, you can match as many different shipping methods as you offer to the methods Shipwire uses to ensure your customers are getting the closest shipping option to what they selected at checkout.

For information on how to set up your shipping preferences, please read the shipping class match guide.

Customize Order Details

You can add custom details to your orders to be passed through to Shipwire. Add these details as checkout data or metadata fields. The field names must be an exact match to this table.

If you have any questions about the values of the carrier details, please contact Shipwire directly to find out what kind of values are expected.

For instructions on how to apply these fields to checkout data, please read the How to Work with Checkout Data guide.