Order Desk can pull in your orders from Extensiv Order Manager, process them, and send them for fulfillment based on the settings you choose. As orders are fulfilled, the tracking details will be sent back to Extensiv and the order marked as complete.
💡Looking for other Extensiv integration guides?
If you’re interested in checking out other Extensiv integration guides, see the following:
Setup
In Order Desk, click on Manage Integrations under the Integrations menu in the left sidebar. Under the Shopping Carts tab, find and enable the Extensive Order Manager integration:
Alternatively, search for Extensive Order Manager from the available integration search, then Enable the Import integration.
On the next screen, enter your Installation URL and click Connect:
To get the Installation URL you need, you can follow the steps below. These steps are also listed on the integration page:
- Log in to Extensiv Order Manager as an OM Admin.
- Go to the Order Desk App Page .
- Click the Install button.
- Click Accept and Install.
- Copy the Installation URL and paste it into Order Desk.
NOTE
If the URL isn’t copied right away or has expired, you’ll need to reinstall the Order Desk app in Extensiv Order Manager to generate a new Installation URL.
Settings
Once connected, set your preferences in the integration settings.
Check for New Orders
Select how often you want Order Desk to download orders from Extensiv Order Manager.
Folder for New Orders
Select the folder where newly imported orders from Extensiv Order Manager should be placed.
For more information about folders, see the Working with Folders guide.
Order Status Filter
Select the status of the orders to be imported from Extensiv Order Manager. You can select multiple statuses, if needed.
Sales Channel
Select whether Order Desk should only pull orders from specific sales channels. You can select multiple channels, if needed.
Sync Tracking Numbers
If the Sync Tracking Numbers setting is enabled, Order Desk will automatically send shipment information back to Extensiv Order Manager and update the orders there.
IMPORTANT
A shipment submission to Extensiv Order Manager marks the entire order as fulfilled there. So if your fulfillment service supports partial shipments, the first shipment update they send to Order Desk will end up marking the entire order as fulfilled in Extensiv.
If your fulfillment workflow involves a lot of partial shipments, you can reach out to our support team to brainstorm possible workarounds.
Sync Inventory
If you want Order Desk to sync your inventory availability back to Extensiv Order Manager, enable the Sync Inventory setting. As inventory counts are updated in Order Desk, those updates will be sent back to Extensiv.
If you want to sync inventory for an item that uses a different SKU in Extensiv than it does in Order Desk, you can add extensivordermanagerimport_sku as an item metadata field on the inventory item. Set the value to the SKU used in Extensiv.
When that item gets a stock update, Order Desk will use the metadata field to find the matching SKU to update in Extensiv.
Inventory Warehouse
Select the Extensiv warehouse location where you want Order Desk to update stock during inventory sync.
Order Prefix
If you would like to add an order prefix to your Extensiv Order Manager orders as they import into Order Desk, add that value here.
Inventory Location Filter
If you only want to download specific orders, you can use the Inventory Location Filter field to specify which ones you want. Enter multiple locations separated by commas.
The inventory location name must match exactly as it appears on your inventory items in Order Desk. When importing new orders from Extensiv Order Manager, Order Desk will look at the SKUs on the items and compare them to the SKUs in your inventory. Any orders with items for a location that isn’t listed in this field will not be imported.
For this to work, your inventory must be added to Order Desk, and the inventory location should be set on each item. For details, see How to Add Inventory and How to Store Extra Item Details.
Country Filter
Select countries from the dropdown menu, or choose Select All.
Choose Standard for Order Desk to only import orders from the selected countries. Choose Inverted to import all orders except from the selected countries.
First Import Date
Set the date from which you would like orders to begin importing from Extensiv Order Manager.
Manual Imports
Manually Import Orders
You can manually import orders from Extensiv at any time. You can import orders by Date if you need to bring in multiple orders, or by a specific Order ID if you only need to import one order.
Tip: Importing Orders by Date
If Extensiv has a large number of orders in the selected date range, you may need to click the Import button a few times to bring them all in.