Liftoff Integration

Order Desk can pull in your Liftoff orders, process them, and send them for fulfillment based on the settings you choose. As orders are fulfilled, the tracking details will be sent back to Liftoff.

Setup

To connect to your Liftoff account, click on Manage Integrations in the left sidebar. Under the Shopping Carts tab, look for and enable the Liftoff integration.

Alternatively, search for Liftoff from the available integration search.

Enter your Account Code and API Key and then click to connect.

Integration Settings

Once connected, set your preferences in the Liftoff settings.

View Available Products

Click this link to view all available Liftoff products.

Liftoff Help

Click Need Help Getting Started? for access to helpful resources for using Liftoff.

Check for New Orders

Select how often you want Order Desk to look for and import new Liftoff orders.

Folder for New Orders

Select the folder where newly imported orders from Liftoff should be placed.

For more information, see the Working with Folders guide.

Orders To Download

Choose if you want to pull in all of your Liftoff orders regardless of payment status, or only import orders that have been paid.

Sync Tracking Numbers

Select whether or not to automatically send shipment details back to Liftoff.

Sync Inventory

If you want Order Desk to sync your inventory availability back to Liftoff, enable the Sync Inventory setting. As inventory counts are updated here, Order Desk will pass those numbers back over to Liftoff.

Order Prefix

If you need your order numbers to have a prefix on them when they are imported into Order Desk, set that prefix here.

Country Filter

Use two digit country codes, separated by commas, to only import orders from specific countries. 

Add a - to exclude orders from specific countries.

Examples:

US,CA,MXonly import orders for the United States, Canada and Mexico.
-US,-CA,-MX(or-US,CA,MX) - import all orders except for the United States, Canada and Mexico.

First Import Date

Any orders previous to the date set here will not import into Order Desk.

Inventory Location Filter

If you only want to download specific orders, you can use the Inventory Location Filter field to specify which ones you want. Enter multiple locations separated by a comma.

The inventory location name must match exactly as it is on your inventory items in Order Desk. When importing new orders from Liftoff, Order Desk will look at the SKUs on the items and compare to the SKUs in your inventory here. Any orders with items for a location that isn't listed in this field will not be imported.

For this to work, your inventory must be added to Order Desk. The inventory Location should be set on each item. For details, please see How to Add Inventory and How to Store Extra Item Details.

Manual Imports

If you need to manually import orders or inventory items from Liftoff, you can do this from the Liftoff integration page.

Manually Import Orders

Order Desk can download orders from the date you set here. You may need to click to import orders a few times as each import happens if you have a large volume of orders from the date chosen.

Manually Import Inventory Items

If you need to pull your Liftoff inventory into Order Desk, click the Request Product Download button.