Big Cartel Integration

Order Desk can connect to your Big Cartel account and automatically download orders.


Manual Imports


In Order Desk, click on Manage Integrations under the Integrations menu in the left sidebar. Under the Shopping Carts tab, find and enable Big Cartel.

Alternatively, search for Big Cartel from the available integration search.

Click Connect To Big Cartel to give access to Order Desk.


View Available Products

Click this link to view all available Big Cartel products.

Big Cartel Help

Click Need Help Getting Started? for access to helpful resources for using Big Cartel.

Check for New Orders

Select how often you want Order Desk to download orders from Big Cartel.

Folder for New Orders

Select the folder where newly imported orders from Big Cartel should be placed.

For more information, see the Working with Folders guide.

Payment Status To Download

Select the payment status of the orders to be imported.

Orders To Download

Select the shipment status of the orders to be imported.

Sync Tracking Numbers

If the Sync Tracking Numbers setting is enabled, Order Desk will send the shipment information back to Big Cartel automatically and update the orders there.

Order Prefix

If you would like to add an order prefix to your Big Cartel orders as they import to Order Desk, add that value here.

Country Filter

Use two digit country codes, separated by commas, to only import orders from specific countries. 

Add a - to exclude orders from specific countries.


US,CA,MX - only import orders for the United States, Canada and Mexico.
-US,-CA,-MX (or -US,CA,MX) - import all orders except for the United States, Canada and Mexico.

Inventory Location Filter

If you only want to download specific orders, you can use the Inventory Location Filter field to specify which ones you want. Enter multiple locations separated by a comma.

The inventory location name must match exactly as it is on your inventory items in Order Desk. When importing new orders from Big Cartel, Order Desk will look at the SKUs on the items and compare to the SKUs in your inventory here. Any orders with items for a location that  isn't listed in this field will not be imported.

For this to work, your inventory must be added to Order Desk. The inventory Location should be set on each item. For details, please see How to Add Inventory and How to Store Extra Item Details.

First Import Date

Set the date from which you would like orders to begin importing from Big Cartel.

Manual Imports

Manually Import Orders

If you would rather manually import orders, you can do so by clicking the Import Recent Orders button.

Manually Import Inventory Items

Click Request Product Download to pull inventory items from Big Cartel to Order Desk.

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