Brightpearl Integration

If you have an online store with Brightpearl, use Order Desk to automatically import orders through the Brightpearl integration.

Setup

To begin, click on Manage Integrations from the left sidebar in Order Desk. Under the Shopping Carts tab, find and click to enable Brightpearl.

Alternatively, search for Brightpearl from the available integrations search.

Once enabled, you'll need to reach out to us at tech+brightpearl@orderdesk.com with your Brightpearl Account ID, after which you will be given confirmation to head back to the connection page and click Connect To Brightpearl. Your Account ID can be found on the bottom right of your Brightpearl Dashboard.

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Brightpearl.

Settings

Once connected, set your preferences in the Brightpearl settings.

Brightpearl Help

Click Need Help Getting Started? for access to helpful resources for using Brightpearl.

Check for New Orders

Select how often you want Order Desk to download orders from Brightpearl.

Folder for New Orders

Choose the folder where new orders should be placed as they come in from Brightpearl. You can use the default New folder, or create your own custom folder from your Store Settings.

Order Status

Select the order status of the orders to be downloaded into Order Desk.

Payment Status

Select the payment status of the orders to be downloaded into Order Desk.

Shipping Status

Select the shipping status of the orders to be downloaded into Order Desk.

Warehouse ID

Brightpearl Warehouse ID. Order Desk can only import orders that have a shipment note (referred to as a Goods Out Note) created in Brightpearl that has a Warehouse ID matching the one set here.

Sync Tracking Numbers

If enabled, shipment details will be passed back to the original order in Brightpearl as they are added to Order Desk.

Auto Accept Orders

If enabled, order acceptance emails will be automatically sent to Brightpearl after orders are downloaded.

Order Prefix

If you'd like to add a unique order prefix to the order numbers that come in from Brightpearl, set that here.

Inventory Settings

Sync Inventory

Enable if you want Order Desk to sync your inventory counts back to Brightpearl. If enabled, inventory updates will be sent to Brightpearl throughout the day as they happen, with up to a 7 minute delay for batching purposes.

Warehouse ID

Select the warehouse ID where Order Desk should check for inventory.

Location ID

Select the location ID where Order Desk should check for inventory.

Currency

Select the currency your items are in.

Manually Import Orders

To manually import orders, enter the date from which the download should start and click the Import Orders button.

Sending Orders to Brightpearl

Order Level Details

The following details can be submitted with an order as either checkout data or order metadata.