Managing Your Account

The User Account Information page is where you can go to manage your Order Desk login details, and can be accessed by clicking the Edit My Account link near the bottom of the left sidebar.

Details

This is where you can update your account name and email address. Note that any changes you make here will be reflected in all stores associated with your login, so if you update your email address here then you will be using that address everywhere.

Password Reset

The Password Reset section is where you can change your password quickly without having to go through the reset process while logged out.

Store Access

All stores associated with your email address will be visible here, displaying a list of each store, how many new orders each one currently has, and an option to select which store you want to open by default when you access your dashboard.

Delete Store

If you need to delete your store for any reason, you'll need to submit a request to our support team. This is to prevent any accidental deletions, as this process cannot be undone.

Two-Factor Authentication

Two-factor authentication (also abbreviated as 2FA) is an additional layer of account security that will prompt you to enter a security code whenever you log in through a new computer or device for the first time, or if the previous session has expired. Order Desk supports this feature via Google Authenticator, which is available on both Android and iOS devices. It is strongly recommended that you enable this feature to prevent any unauthorized use of your account. 

When you initially click the button to begin the setup process, you will be presented with a QR code along with a code that you can enter manually, depending on which method you prefer.

In the Google Authenticator app, you'll see an option in the lower right hand corner of the screen where you can choose to either scan the QR code on your computer screen with your mobile device's camera, or input the unique code that is generated for you in the setup window.

After scanning or entering your unique code, the app will now display a six digit security code you can use to finalize the setup process in Order Desk. Moving forward, every time you need to enter your login credentials into Order Desk you will also be required to retrieve the current security code from Google Authenticator. For security purposes, this code will change every 30 seconds, and the account will not be accessible unless you have the current code.

If you need to disable two-factor authentication for any reason, you can return to this section of your account settings to remove it.

Log Out of All Devices

This button will make sure you're completely logged out of every computer and device that you've signed into Order Desk through, which is helpful in situations where you believe you may have accidentally left yourself logged in on a public computer, if you were logged in to a device or computer you no longer have access to, or if you believe someone may have logged in to your account without your permission. 

If you have any concerns about any potential unauthorized use, we highly recommend using this feature to log out of all devices, then update your password and enable two-factor authentication.