Chargebee Integration

Order Desk can connect to your Chargebee account and download your paid invoices as orders.


Integration Settings
Manual Imports
Shipping Charge


To connect to the Chargebee integration, click on Manage Integrations under the Integrations menu in the left sidebar. Under the Shopping Carts tab, find and enable Chargebee.

To finish the connection, you will kneed a Chargebee API Key, which can be created within your Chargebee account on the settings page.

Enter your site URL name and your API key and click to connect.

To find your Chargebee credentials, please contact your rep from Chargebee. Order Desk support is not able to help with finding or resetting your Chargebee credentials, as they are created and provided by Chargebee.

Integration Settings

Once connected, you can set your integration preferences.

Webhook URL

If you take this webhook URL and put it in your Chargebee settings, this will ensure that paid invoices are downloaded to Order Desk immediately after payment is made.

Backup Order Check

Select how often you want Order Desk to run a backup check to find any orders that may have been missed and download them into Order Desk.

Folder for New Orders

Select the folder where newly imported orders from Chargebee should be placed.

For more information, see the Working with Folders guide.

Order Prefix

If you need to, you can add a prefix of your choice that will be added to all orders downloaded from Chargebee.

Manual Imports

Order Desk can download orders from the date you set here.

Shipping Charge

Because Chargebee doesn't have a shipping charge option, if you would like to set the shipping cost on your orders, you can do so by using an add-on in Chargebee.

The entity ID for this add-on should be "shipping". When the order comes into Order Desk, that will be added as the shipping cost rather than an additional product on the order.

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