IN THIS GUIDE
Order Desk can send orders directly to Amware then pull shipment details back into your orders here and send them to your shopping carts, if applicable.
This guide covers the setup, settings and special features with the Amware integration.
To enable the integration, click on the Manage Integrations link in the Integrations menu in the left sidebar. Under the Fulfillment tab, find and enable Amware.
Alternatively, search for Amware from the available integration search.
On the integration page, add your Amware username and password to connect.
Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Amware.
Default Mail Class
Choose the default mail class for US, Canadian or International orders. This shipping class will be used for any orders sent to Amware ;that aren't mapped to one of the mail classes they use.
To set up more than one shipping method, scroll down to the Shipping Class Match section for instructions.
Default Order Class
Choose the default type of order that will be fulfilled. Choose from Retail, Wholesale or Special.
After Import, Move To
Select the folder orders should be moved to after they are sent to Amware from Order Desk. Typically this is set to Prepared, but any custom folder can be used.
After Shipment, Move To
Select the folder orders should be moved to when Amware sends tracking details back to Order Desk. Typically this is set to Closed, but any custom folder can be used.
Give this Notification URL to your account rep at Amware so Order Desk can pull your shipment and tracking details back into your orders here and, if applicable, send them back to your shopping cart.
Send Customer Email Address to Amware
Select if you want the email address on the orders to be sent to Amware.
Automatically Send Imported Orders to Amware
If you plan to automatically submit every order to Amware for fulfillment, you can enable this setting. All orders will be sent as they come in to Order Desk.
If you have any other fulfillment services or will have any orders you don't want to send to Amware, keep this disabled. Use rules to submit orders to the appropriate vendor or fulfillment service instead.
If you would like Amware to send inventory reports to Order Desk, enable this setting. If enabled, your stock counts will be pulled into Order Desk on the interval selected in the next setting.
Sync Update Interval
If Sync Inventory is enabled, select the interval you would like Order Desk to pull in inventory updates from Amware.
Inventory Location Name
By default, inventory updates will add Amware as the location name on each item updated. If you would like to override this to use a different name, add that here.
For more information on what these product settings in the Amware integration are for and how to use them, read the Fulfillment Integration Product Settings guide.
Shipping Class Match
Use the shipping class match feature to match as many different shipping methods as you offer to the specific shipping classes that Amware uses to ensure your customers are getting the closest shipping option to what they selected at checkout.
For information on how to set up your shipping preferences, please see the shipping class match guide.