Whitebox Integration

Order Desk can send orders directly to Whitebox then pull shipment details back into your orders here and send them to your shopping carts, if applicable.

Integration Setup

To enable the integration, click on the Manage Integrations link in the Integrations menu in the left sidebar. Under the Fulfillment tab, find and enable Whitebox.

On the integration page, add your APP ID and API Key to connect to Whitebox.

Settings

After Import, Move To

Select the folder orders should be moved to after they are sent to Whitebox from Order Desk. Typically this is set to Prepared, but any custom folder can be used.

After Shipment, Move To

Select the folder orders should be moved to when Whitebox sends tracking details back to Order Desk. Typically this is set to Closed, but any custom folder can be used.

Default Mail Class

Choose the default mail class you want to use for your orders. This shipping class will be used for any orders sent to Whitebox that aren't mapped to one of the mail classes they use.

To set up more than one shipping method, scroll down to the Shipping Class Match section for instructions.

Inventory Syncing

Sync Inventory

If you would like Whitebox to send inventory reports to Order Desk, enable this setting. If enabled, your stock counts will be pulled into Order Desk on the interval selected in the next setting.

Sync Update Interval

If Sync Inventory is enabled, select the interval you would like Order Desk to pull in inventory updates from Whitebox.

Inventory Location Name

By default, inventory updates will add Whitebox as the location name on each item updated. If you would like to override this to use a different name, add that here.

Product Settings

For more information on what these product settings in the Whitebox integration are for and how to use them, read the Fulfillment Integration Product Settings guide.

Shipping Class Match

Use the shipping class match feature to match as many different shipping methods as you offer to the specific shipping classes that Whitebox uses to ensure your customers are getting the closest shipping option to what they selected at checkout.

For information on how to set up your shipping preferences, please see the shipping class match guide.