IN THIS GUIDE
Order Desk can connect to your TrueCommerce Nexternal account and automatically download orders, then send shipment details back as orders are fulfilled.
This guide explains how to set up and use the Nexternal integration in Order Desk.
In Order Desk, click on Manage Integrations under the Integrations menu in the left sidebar. Under the Shopping Carts tab, find and enable Nexternal. Alternatively, search for Nexternal in the search bar.
Once enabled, you will need to go into your Nexternal account to get your XML Key. The XML Key will be available upon successful completion of the test at Settings/XML Tools in the OMS.
Once connected, you can set your integration preferences.
Check for New Orders
Select how often you want Order Desk to look for and download new orders from Nexternal.
Select the fulfillment status of orders to be downloaded from Nexternal.
Select the financial status of orders to be downloaded from Nexternal
Folder for New Orders
Select the folder where newly imported orders from Nexternal should be placed.
For more information, see the Working with Folders guide.
Sync Tracking Numbers
Enable if you want Order Desk to send shipment details back to Nexternal as they are posted to orders in Order Desk.
Enable this to send Order Desk inventory counts to Nexternal.
First Import Date
Set this to be the first import date for your orders. Orders before this date will not be imported.
If you need to, you can add a prefix of your choice that will be added to all orders downloaded from Nexternal.
If you need to manually download orders, set the date from which you want Order Desk to start looking and click Import Orders.