InkSoft Integration

Order Desk can connect to your InkSoft account and automatically download orders.

Setup

In Order Desk, click on Manage Integrations under the Integrations menu in the left sidebar. Under the Shopping Carts tab, find and enable InkSoft.

Alternatively, search for InkSoft from the available integrations search.

Once enabled, add your InkSoft credentials to complete the connection.

Integration Settings

Once connected, you can set your integration preferences.

Check for New Orders

Select how often you want Order Desk to look for and download new orders from InkSoft. 

Order Desk will look for the last 50 orders when it checks InkSoft.

Folder for New Orders

Select the folder where newly imported orders from InkSoft should be placed.

For more information, see the Working with Folders guide.

Order Status

Select the status of the orders to be imported.

Sync Tracking Numbers

If you want Order Desk to notify InkSoft when orders are fulfilled, enable the Sync Tracking Numbers setting.

Mark Order Completed

Enable to update the order status as complete when shipment information is added in Order Desk.

Email InkSoft Customer

Enable to instruct Inksoft to notify the customer when orders are fulfilled.

Store Filter

If you want to download orders from a specific store in Inksoft, you can enter the name of the store in the Store Filter. Enter multiple stores separated by a comma.

Any orders that are not from a store that is specified in the Store filter will not be downloaded.

Inventory Location Filter

If you only want to download specific orders, you can use the Inventory Location Filter field to specify which ones you want. Enter multiple locations separated by a comma.

The inventory location name must match exactly as it is on your inventory items in Order Desk. When importing new orders from InkSoft, Order Desk will look at the SKUs on the items and compare them to the SKUs in your inventory here. Any orders with items for a location that isn't listed in this field will not be imported.

For this to work, your inventory must be added to Order Desk. The Inventory Location should be set on each item. For details, please see How to Add Inventory and How to Store Extra Item Details.

Download Custom Line Items

Enable if you would like to download any associated services with the item, such as merchant created items.