AfterShip Integration

Overview

With AfterShip, your customers can be kept up to date on the progress of their orders from the time they are dispatched all the way up to the time that they are delivered. 

This guide explains how to set up and use the AfterShip integration.

Setup

To enable the integration, click on  Manage Integrations in the left sidebar. Under the Productivity tab, find and enable the AfterShip integration.

Alternatively, search for Aftership from the available integration search. 

Enter your AfterShip API Key then click to connect.

Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by AfterShip.

Settings

Automatically Send Shipments to AfterShip

Select this setting to send all shipments to AfterShip as they are added to your orders in Order Desk.

Send Shipping Phone Numbers to AfterShip

Select this setting to send the shipping phone number to AfterShip to be used for SMS. International phone numbers will need to be properly formatted with the country code for this to work.

Order Details

You can add custom details to your orders to be passed through to AfterShip. Add these details as checkout data or metadata fields. The field names must be an exact match to this table.

For instructions on how to apply these fields to checkout data, please read the How to Work with Checkout Data guide.